In a past blog post, we explored the question, "Is a phone system necessary?"
Presented with a cornucopia of online communications services - Slack for group chat, Google Apps for Work for email and team collaboration, GoToMeeting for conferences and meetings, etc. - certain businesses may be able to operate without one.
Most, however, probably need a phone system to provide the ability for customers to call in when necessary. But instead of investing in the hardware needed to support that system, such as servers and even deskphones themselves, have you ever considered the possibility of implementing a web phone system?