Why a Business Phone Line Should Never Ring Busy

Everybody knows the sound of a busy signal, the annoying beep that all but tells a caller to hang up. Unfortunately, 34% of callers who hang up will not call back. That's all but certain to cost your business revenue.

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Topics: business voip, landline, business phone system, phone line

New OnSIP Phone Review: Yealink T58V

We're happy to announce our latest phone review! The Yealink T58V is a bold video phone with an amazing screen, high video quality, video recording, and other leading features. This is probably the best screen we've ever seen on a SIP phone. Here's more from the review:

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Topics: Yealink, IP phone, phone review

OnSIP Tip: Manage and Screen Calls with Multiple SIP Aliases

Screening calls for context allows agents and employees to answer callers with the proper greeting and response. Looking at the incoming caller ID and using CRM integrations can help with this, but there are other ways to further refine the calling experience. One option involves creating separate lines for employees on multiple teams, such as sales, support, or product, so that they can effectively screen calls before picking up the phone.

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Topics: cloud phone system, business phone system, hosted VoIP, onsip tip

School Phone Systems: Hosted VoIP Earns a Perfect Score

At the end of 2015, Carl Sigmond, Operations Manager at The Woolman Semester School, began a search for a new phone system. The school— located in the remote Sierra Nevadas of California— had an on-site CudaTel VoIP server that was expensive to maintain and had various call quality issues.

Carl was introduced to OnSIP by the school's IT Administrator. After deciding to go with our service, he began setting up phones with his team to connect the various buildings and dormitories spread out over the school's expansive campus.

The Woolman Semester School is a great example of how cloud VoIP phone systems can be an invaluable tool for educational facilities. These services offer a variety of features and capabilities that are ideal for a school environment, and all for a lower price than landline telephone services.

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Topics: SMB Leadership, Office Management, Vertical Marketing

5 Signs Your Office Phone System Can't Keep Up

Nobody wants an office phone system that can't keep up. The signs start with minor irritations, but eventually graduate to issues that affect business operations. Phones ringing off the hook, confusion as to who's answering which call, customer complaints about call quality issues, full voicemail boxes, and other frustrating problems can all indicate that your phone system has reached its limits.

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Topics: remoteworker, business phone system, call quality

New OnSIP Phone Review: Zoiper for Android

We're happy to announce our latest phone review of Zoiper for Android, a softphone for Android phones and tablets. Zoiper is designed to replace a desk phone with business-grade functionality, and aims to unseat stalwart options such as Bria and Grandstream Wave.

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Topics: Android, IP phone, zoiper, Softphone

Professional Outbound Caller ID Tips for Sales & Service Teams

Poor caller ID displays can translate into lost contacts, deals, and revenue. For sales and support departments, caller ID best practices are more like occupational requirements than light suggestions. The caller ID information that sales or support professionals choose to use affect their credibility, trustworthiness, and helpfulness in the minds of the prospects and customers they're calling.

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Topics: cloud phone system, hosted VoIP, sales, support

Buying vs Porting Business Phone Numbers: Pros and Cons

When you setup a new business phone system, you have a choice between porting your existing inbound phone number, or purchasing a new line. Both options have distinct advantages and disadvantages. We examined some pros and cons of each decision, so you can make the choice that's right for your business.

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Topics: cloud phone system, phone number, hosted VoIP

Top 10 OnSIP Hosted PBX Features

What’s so great about a hosted phone system? While telephones have been around for decades, VoIP technology is credited with bringing about many of the phone features that we now associate with modern calling.

Just think about the last time you called a business. Were you greeted by a recording with menu options? Were you given the opportunity to dial a direct extension? Did you listen to music while waiting on hold?

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Topics: Blog, SMB Leadership, Business Technology, onsip

Disable SIP ALG and Forward NAT Ports to Stop Dropped Calls

A VoIP phone system offers your company voice and video calling, presence, business phone system functions, IM, and other communications features. But if your office network is improperly configured, these leading features might not work at all. In fact, internet problems can stop VoIP calls from even taking place.

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Topics: SIP, VoIP, routers, NAT