Video conferencing Services, Part I: When (and when not) to Pay, How to Choose

Video conferencing (VC) won its business case decades ago. Today working people of all stripes are more than willing to sit before cameras, talk to screens and remote-share desktops for the chance to stay off planes and out of airports.

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Topics: Business Technology, video conference

Why Can’t I Port My Business Phone Number to a New Provider?

When switching to a new business phone service, you will have to decide whether or not to keep your existing phone number(s). If so, you will need to take action to transfer your phone number(s) from one provider to the other. In most cases, this process, called ‘porting’, occurs without any issues. However, there are certain cases where it’s not possible to keep your business phone number. In this blog, we will outline why this might happen, and offer some workarounds and alternatives.

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Topics: Business Technology, Office Management

Cloud Phone Service Office Moving Guide: 8 Considerations

One of the many benefits of having a cloud phone service is flexibility. Without the need to host your phone system IT on-site, companies can relocate and keep the phone lines active with minimal planning. The cloud has you covered, but that doesn’t mean you shouldn’t prepare for the transition. Here are a few important details to keep in mind when it comes to moving your business phones.

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Topics: Business Technology, Office Management

Moving Checklist for Business Phone System IT and Hardware

You're moving your business across town or across the street, and with that, your office IT and phone equipment. In a small to medium-sized business, the task of coordinating this relocation often falls to the owner, an executive, or office manager—not technical specialists.

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Topics: Business Technology, Office Management

Business Voicemail Transcription Services: Benefits & Options

When’s the last time you cleared out your voicemail box? Do you find that you have to listen to the same message several times just to write down a name or phone number? With a voicemail transcription service, you'll no longer have to deal with these issues.

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Topics: SMB Leadership, Business Technology, Office Management

New Feature: Make Attended Call Transfers in the OnSIP App

Whether you are a receptionist, sales person, or support agent, being able to transfer a call from one employee to another is a key part of operating the phone lines. To help streamline this process for our customers, we recently added the ability to make an attended transfer in the OnSIP app.

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Topics: Business Technology, OnSIP app

OnSIP App Case Study: Replacing Business Phones with Softphones

While there are many ways for businesses to connect with customers and prospects, phone calls remain a primary method of communication. But with the rise of remote working and telecommuting, today's sales reps—and employees in general—can't be tied down to a physical phone in one location. In order to be productive, they need flexibility.

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Topics: SMB Leadership, Business Technology, OnSIP app

Moving Offices: Bring the Phone System or Switch to the Cloud?

You're relocating your business. Many companies seize the opportunity of a move to shrink their server rooms; replacing, say, eight dedicated server machines with two servers and eight virtual machines. Or they migrate applications altogether, outsourcing to SaaS providers in the cloud.

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Topics: Business Technology, Office Management, hosted PBX, VoIP

New OnSIP Phone Review: Polycom Soundstation IP 7000

We recently reviewed the Polycom Soundstation IP 7000, a conference phone that was first introduced in 2008. Despite being on the market for nearly a decade, this phone has been a trusted device here in our New York office. In our phone review, we take a look at the design, features, and sound quality of the device.

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Topics: Polycom, Conference, IP phone

8 Ways HIPAA Compliant Cloud Phone Systems Help Healthcare

If you work in a pharmacy, insurance company, hospital, or any kind of healthcare practice, you know about HIPAA. The Health Insurance Portability and Accountability Act of 1996 obligates all healthcare providers or payers to safeguard the privacy and integrity of the personal health information, or PHI, of patients. You also know that it's about much more than securing digital data files: It's what obligates the pharmacy technician to ask customers in line to step back from the pickup counter; it's what requires hard copy patient records to be kept out of reach of unauthorized personnel.

Also under HIPAA's umbrella? Telephone usage.

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Topics: Business Technology, Vertical Marketing