In Search of Business Phone Service? Tempted by Cable's Triple-Play? What SMBs Might Consider First

Are you a small business owner shopping for phone service? If you're one of the shrinking number of residential cable customers for broadband, TV and voice, you might start by looking to the same source for your workplace. But you might be well advised to go another route when it comes to business. Why?

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Topics: SMB Leadership, Business Technology

Give Your Colleagues Control Over How They Communicate at Work

Cloud VoIP allows you to adapt your business communications to fit your unique needs. You can upload custom on hold recordings for callers who are waiting in call queues, integrate your phone system with leading CRM platforms and helpdesk software, and even send work calls directly to your smartphone, among many other options.

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Topics: SMB Leadership, Office Management, cloud phone system

How to Use the Data in Your Cloud Phone System to Improve Business Operations

One of the big advantages of cloud phone systems is the wide variety of real-time call data they provide. Available in easy-to-use web portals, dashboards, and downloadable files, you'll find everything from individual user call detail records to call queue stats and historical reports.

But with all of this information available at your fingertips, how can you use it to improve your business operations?

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Topics: SMB Leadership, Business Technology, cloud phone system

Video conferencing Services, Part II: Free Options for Casual Meetings

If you're making a long-distance presentation to business prospects, doing a remote deposition or webinar, you should probably go for the crisper audio, sharper video and fancier controls of a business-grade, paid video conferencing service

But say you're a small business or a department looking for something more like casual-Friday conferencing: You want to meet with two or three dispersed coworkers to get real work done, huddling over a shared screen or document or recording a brainstorming session. While you have to hear clearly, pass the mike around and clearly see the document or demo, you don't need to accommodate a Brady Bunch matrix of talking heads or be able to tell whether Steven shaved that morning.

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Topics: Business Technology, video conference, video call

Video conferencing Services, Part I: When (and when not) to Pay, How to Choose

Video conferencing (VC) won its business case decades ago. Today working people of all stripes are more than willing to sit before cameras, talk to screens and remote-share desktops for the chance to stay off planes and out of airports.

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Topics: Business Technology, video conference

Why Can’t I Port My Business Phone Number to a New Provider?

When switching to a new business phone service, you will have to decide whether or not to keep your existing phone number(s). If so, you will need to take action to transfer your phone number(s) from one provider to the other. In most cases, this process, called ‘porting’, occurs without any issues. However, there are certain cases where it’s not possible to keep your business phone number. In this blog, we will outline why this might happen, and offer some workarounds and alternatives.

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Topics: Business Technology, Office Management

Cloud Phone Service Office Moving Guide: 8 Considerations

One of the many benefits of having a cloud phone service is flexibility. Without the need to host your phone system IT on-site, companies can relocate and keep the phone lines active with minimal planning. The cloud has you covered, but that doesn’t mean you shouldn’t prepare for the transition. Here are a few important details to keep in mind when it comes to moving your business phones.

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Topics: Business Technology, Office Management

Moving Checklist for Business Phone System IT and Hardware

You're moving your business across town or across the street, and with that, your office IT and phone equipment. In a small to medium-sized business, the task of coordinating this relocation often falls to the owner, an executive, or office manager—not technical specialists.

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Topics: Business Technology, Office Management

Business Voicemail Transcription Services: Benefits & Options

When’s the last time you cleared out your voicemail box? Do you find that you have to listen to the same message several times just to write down a name or phone number? With a voicemail transcription service, you'll no longer have to deal with these issues.

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Topics: SMB Leadership, Business Technology, Office Management

New Feature: Make Attended Call Transfers in the OnSIP App

Whether you are a receptionist, sales person, or support agent, being able to transfer a call from one employee to another is a key part of operating the phone lines. To help streamline this process for our customers, we recently added the ability to make an attended transfer in the OnSIP app.

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Topics: Business Technology, OnSIP app