Hosted PBX Setup: Key Considerations

Business VoIP providers love to use the word "seamless" when describing their services. They offer "no hardware" solutions and promise easy set up "in minutes".

But is that actually the case?

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Topics: hosted PBX, webphone, VoIP, slack, Softphone

Introducing VTech Business SIP Phones [Unboxing Video]

The VTech ErisStation is our New York office’s trusted conference phone. It’s the go-to device for our weekly company-wide call, and has served us well for over a year. We recently received a large shipment of VTech business phones, including DECT models and desk phones, and we’re excited to take a look at them for our VoIP Phone Reviews program.

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Topics: DECT phones, IP phone, phone reviews, Desk Phones

6 Free IP Phone System Perks for Internal Collaboration

A free IP phone system allows you to communicate with your team through voice calls, video calls, and IM at no cost. Many of these systems eventually require you to upgrade for full features and calling options, but some free offerings are robust enough to serve as complete solutions.

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Topics: SMB Leadership, webphone, VoIP, tips

Customer Service IS the Product

When steam engines ruled factories, they were large and expensive. You would have a single engine in the factory, which would run a long series of belt drives throughout the factory to power the equipment. When electric motors started to replace steam engines in factories, initially they simply replaced the big steam engine with an equally big electric motor, but kept the elaborate pulley and belt system throughout the factory floor that directly powered the machines used in the manufacturing process.

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Topics: SMB Leadership

Social Selling and Social Media Strategies for SMBs [VIDEO]

Why did the marketing couple decide not to get married?

Because they weren't on the same landing page!

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Topics: SMB Leadership, SMBlab

Top 10 Essential Webphone App Features

Webphone apps are now a common solution offered by business VoIP providers as an alternative or replacement for traditional desk phones. With the ability to make and receive calls directly in a web browser, webphones make use of new technologies to open up more possibilities within standard business communications.

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Topics: Business Technology, Office Management

Manage Multiple Calls on Cisco SPA Phones with OnSIP [Video]

Being able to manage multiple calls on the same line is a basic function of an office deskphone. When you have several people on the line, it's important to know who is waiting on hold. We recently released an update for Cisco SPA phones that allows OnSIP customers to easily manage multiple calls on their deskphones.

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Topics: Cisco, Business Technology, IP phone, howto, feature

The Growth of Innovation Centers & Tech Hubs on #SMBlab [VIDEO]

Angela Leavitt (@MojoMktg) and Mike Oeth (@VoIPCEO) hosted a fascinating conversation on last week's #SMBlab looking at tech hubs in the United States and the innovators who are active within them. They spoke with Daniel Cooper (@ReinhartGenesis) of Reinhart Genesis, an initiative that provides networking, support, and legal advice to innovators and startups throughout the country.

Learn about tech hubs by watching the video or reading our overview of their discussion.

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Topics: SMB Leadership, Business Technology, SMBlab

Storytelling & Video Marketing Tips for Business on #SMBlab [VIDEO]

Lights, camera, conversion!

Our latest #SMBlab delved into the timely topic of video marketing. Angela Leavitt (@MojoMktg) and Mike Oeth (@VoIPCEO) sat down with featured guest Noah Workman (@Noahworkman), the co-founder of Iris MediaWorks, a video production and content strategy firm based in Brooklyn, NY.

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Topics: SMB Leadership, Business Technology, SMBlab

Five Books For the Small Business Owner's 2016 Reading List

Every once in a while a new business book comes out and inspires a mini craze around some revolutionary idea. From the four hour work week to the seven habits of successful people, there are a lot of popular books targeted to business owners.

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Topics: SMB Leadership