The Death of Auto Attendant

"Please listen carefully to the following options, as our menu has recently changed."

Here's a phrase you've been hearing since soon after the auto attendant was invented, circa 1989. You certainly don't listen carefully, if at all, since the menu hasn't likely changed since the last office manager left. You just hope the phone navigation will be simple, the "next available" agent intelligible, and the hold time brief; less time than it takes you to turn on speakerphone, resume what you were doing previously, and hop on a train of thought going elsewhere.

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Topics: webphone, instaphone, SMB Leadership, instacall

Best Business VoIP Routers: The Features and Prices You Need

A router is an essential part of your office's Local Area Network (LAN). It can prioritize different types of data, improve network security, provide additional storage, allow remote network access, and more.

It also offers settings that help to optimize business VoIP traffic. In this blog, we'll outline the features you should look for when you're purchasing a router for your business cloud phone system, as well as present a free guide that lists a few recommended devices.

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Topics: routers, Office Management, Business Technology

Business VoIP Providers Comparison: OnSIP Versus 8x8 - Pricing, Features, Phones, Support

Written by Joe De Bari, Lead of Marketing Communications at OnSIP. The following content was last updated on October 31, 2018. Any new information since that date may not be included in this article.

OnSIP and 8x8 each provide businesses with top class cloud phone system solutions. Both hosted VoIP platforms were built from the ground up by their respective companies. Although the two services share many of the same features, they ultimately offer different options and experiences depending on the customer's priorities.

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Topics: About VoIP, SMB Leadership, Business Technology, hosted PBX, voipcomparison

OnSIP Tips & Tricks: Find Me, Follow Me Type Feature

Find Me, Follow Me allows you to answer incoming business calls whether you’re in the office or not. Perfect for mobile workers and business travelers, this customizable call forwarding option lets you increase your availability without having to be stuck at your desk. Rely on it to remain accessible to customers, clients, and colleagues when you’re away from your desk phone in the office.

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Topics: Office Management, Business Technology

Business VoIP Providers Comparison: OnSIP Versus Vonage Business

Written by Joe De Bari, Lead of Marketing Communications at OnSIP. The following content was last updated on October 17, 2018. Any new information since that date may not be included in this article.

Vonage is a cloud phone system and unified communications provider for SMBs and Enterprises. Their cloud communications platform offers traditional phone features, a desktop and mobile app, a wide selection of integrations with other business apps, and developer APIs; they also offer residential VoIP service. OnSIP is a cloud and unified communications provider that serves the SMB market, as well, with business phone features, browser-based and desktop applications, call center technology, developer APIs, and more.

In this blog, we provide an in-depth VoIP comparison between Vonage Business and OnSIP in the domains of pricing, features, phones, and support to understand what sets the two services apart.

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Topics: About VoIP, hostedPBX, voipcomparison, Business Technology

Need a Multi-Line Softphone Recommendation? Try the OnSIP App

A multi-line business phone allows you to efficiently manage your work calls. This functionality lets you handle multiple calls at the same time and also enables you to receive calls from different phone numbers or destinations.

The OnSIP app, our business softphone available for free for all OnSIP customers, provides multi-line capability in both its web and desktop versions. This can be especially helpful for staff members who answer both sales and support calls at your company. Log into the app and see how you can use it to organize and manage different conversations with ease.

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Topics: WebRTC, Softphone, Business Technology, Office Management

OnSIP Tip: Set Up an External Phone Number

Do you ever wish that your coworkers could reach you on your cell phone just by dialing a short extension? Or maybe you want calls that are made to your work extension failover to your cell phone if you aren’t able to answer them at your desk.

OnSIP enables you to add external phone numbers to your account and use them as call destinations and call failovers. Take advantage of this useful capability to extend your communication range and options!

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Topics: Business Technology, Office Management

Business VoIP Providers Comparison: OnSIP Versus RingCentral - Pricing, Features, Phones, Support

Written by Joe De Bari, Lead of Marketing Communications at OnSIP. The following content was last updated on October 3, 2018. Any new information since that date may not be included in this article.

OnSIP and RingCentral are two heavy hitters in the hosted PBX market. Both companies overlap in the standard features they offer (auto attendants, dial by name directories, etc.) but there are finer distinctions between the two that could make either one of them the right fit for your business.

We embarked on a deep dive comparison between OnSIP and RingCentral - comparing the pricing, features, phones, and support capabilities of each company - so that you can make the most informed decision as you choose between the various hosted PBX options you're considering.

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Topics: About VoIP, SMB Leadership, Business Technology, hosted PBX, voipcomparison

Business VoIP Providers Comparison: OnSIP Versus Jive - Pricing, Features, Phones, Support

Written by Joe De Bari, Lead of Marketing Communications at OnSIP. The following content was last updated on September 21, 2018. Any new information since that date may not be included in this article.

OnSIP and Jive are hosted VoIP providers that offer businesses easy-to-use cloud phone systems. Both companies have built their platforms from the ground up. While there's plenty of overlap between the providers' feature sets, the companies ultimately offer distinct advantages.

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Topics: About VoIP, SMB Leadership, Business Technology, hosted PBX, voipcomparison

OnSIP Click-to-Call Chrome Extension

Did you know that OnSIP offers a click-to-call extension for Google Chrome?

The OnSIP Call Assistant for Google Chrome turns phone numbers on webpages into clickable links. Instead of having to dial a phone number, you can seamlessly connect with any business or professional services provider just by clicking on the displayed number. Discover how this feature can help you to work faster and more efficiently during the workday in our blog post below.

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Topics: Business Technology