OnSIP

At OnSIP, we are passionate about Real Time Communications (RTC) for business. We like to blog about technology, tools, and tips to help small and medium sized businesses succeed. Connect with us on Twitter and Facebook!

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From Rotary to WebRTC: A Brief Evolution of the Phone

rotary-to-webrtc-infographic

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Topics: WebRTC

Customers Reporting Audio Quality Issue

11:50 am EST We are aware that some customers are experiencing choppy audio. We are currently investigating the issue, but we do not believe it is on the OnSIP network at this time. We will post updates here.

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Chasing Java - Java Detection Problems on Mac

Last month, OnSIP employee Leo blogged about a webphone design in our Unified Communications app, My.OnSIP. We call it a "webphone" because it's literally a phone that OnSIP users can access in their browser— it runs as a Java applet. Well, just as we recently released the phone, Apple made a few changes in a Mac OS update that have put a thorn in our side. Here is the story of what happened and how Software Engineer Oren is handling it.

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Customer Update: Some Calls to Attendant Menus Have No Audio

12:16 pm EST We are currently tracking an issue where some calls to attendant menus or announcements have no audio. The calls are being answered, but the calling party cannot hear the attendant menu. Not all numbers are affected. As a temporary work-around, you can change the destination of your phone number to an individual user or a group.

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Intermittent Inbound Calling Issues Reported

10:50 AM At approximately 9:30 AM, a few customers began reporting they were not receiving all of their inbound calls. After testing and further reports from customers, we diagnosed the problem to be that one of our upstream carriers has a few servers with slow response times. This is causing service degradation (some calls not being received because they are not hitting the OnSIP switch) for approximately 1/3 of our customers. We reported the issue to the carrier and have been escalating the ticket. We will continue to update this network alert as soon as we have more information

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VoIP meets IM

IM and presence make up a large part of unified communications services, and everyday, more businesses are discovering the incredible benefits of innovative applications of these technologies.

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Topics: About VoIP

General VoIP Info | OnSIP

Auto Attendant acts as your own Virtual Receptionist - Give your 5 person shop a professional image with a fully customizable Auto Attendant menu. Add announcements, a dial-by-name directory, and business hours routing rules to make life easier for both you and your customers.

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Topics: About VoIP

Business Phone System

Too Many Businesses Using Outdated Technology

The telephone is one of the most common devices in the developed world, and has long been considered indispensible for business, government, and industry. What’s amazing is that the phone was invented well over a hundred years ago, and many businesses are still relying on phones and phone systems that resemble ones in place in the early 20th century.

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Topics: About VoIP

Easily Set Up Business VoIP Phones

Easily Set Up Business VoIP Phones

Once your company has selected a business VoIP vendor and an appropriate plan, the next step is to buy and install phone equipment in the office. There are plenty of options available and the choice will depend on what features you need and the price you are willing to pay.

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Topics: About VoIP

Combining SIP and XMPP

Today, both SIP and XMPP are widely deployed technologies for real-time communication over the Internet. Like SIP, Extensible Messaging and Presence Protocol or XMPP is also an application layer protocol designed for sending and receiving messages over IP. Originally called Jabber, XMPP was developed by the Jabber open source community in 1999 for instant messaging and presence.

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Topics: About VoIP