Nicole Hayward

Nicole Hayward is currently the chief marketing officer at OnSIP. Actively involved in nonprofit organizations, she is a board member of Women in the Channel and a team leader for New York Cares. Nicole graduated Carnegie Mellon University with a double major in engineering and currently resides in New York City.

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Business VoIP Checklist: 16 Steps from Research to Deployment

Business VoIP adoption continues to soar as organizations aim to lower their phone bills and increase their productivity. We have seen customers cut communications costs by 84% by finding the right business VoIP service for their needs.

But, while there are big payoffs, migrating to a better phone solution can seem like a hefty project. That’s why, with over a decade of experience in helping businesses make the switch, we decided to publish a Business VoIP Checklist.

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Topics: Business Technology, Office Management

What is a Cloud Phone System?

What is a Cloud Phone System?

A cloud phone system is a Voice over IP (VoIP) based business telephone platform that is hosted by a third-party provider such as OnSIP. Cloud phone systems typically offer advanced security and telephony features such as: extension dialing, auto attendants, and conference bridges.

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Topics: Business Technology, Office Management

Social Video Apps 2.0 - Live and Streaming!

Social video has been around for some time. It's broadly defined as "digital video designed to be shared through social networks," according to Hootsuite. It's simply video that is pre-planned, pre-recorded, and shortish (for social-sharing's sake). How social is that video, really?

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Topics: Business Technology

Meridian Phone System Tech Support [Guide]

It's no surprise that many network administrators and IT professionals are seeking Nortel Meridian Phone System tech support. Released initially in 1975, it's been said that the Nortel Meridian is still the most widely used PBX for businesses with 60 to 80,000 lines. But when it comes to support, the hard truth is: Meridian systems are well beyond end-of-life. 

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Topics: Business Technology

Can I Port a Number to Skype for Business Cloud PBX & Office 365 E5?

Yes. Microsoft has recently announced Office 365 Enterprise E5 with PSTN Calling, including E-911, and Skype for Business Online Cloud PBX. Microsoft says that customers can port numbers to Skype for Business Online and assign the numbers to your users.

The following numbers cannot be transferred:

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Topics: Business Technology

Virtual Phone System Reviews: Beware of These

Google reports that 88% of consumers research before purchasing. That's why in a prior blog on hosted PBX system reviews, we provided a list of 5 websites for our potential customers to check.

Unfortunately, though, there are a lot of fake reviews out there. Weeding through the blindingly positive reviews for real feedback can be tough. Plus, when you do come across a negative review, it can be difficult to discern whether the customer had similar circumstances to your business. For example, what if the customer’s network wasn’t stable, and they took it out on the service?

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Topics: Business Technology

Voicemail to Email Explained

Pop question: Which do you check more in a day: Your voicemail, or your email?

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Topics: Business Technology, Office Management

"Who's On Call This Weekend?" Create An Internal Help Hotline

Tips for On-Call Systems Administrators, Engineers, and Other Staff

Does your business have someone "on call" after hours and on the weekend? Many businesses do thanks to our heavy dependence on technology and the expanding American work week — 47 hours and growing. Your on-call staff could include: a systems administrator, engineer, client services manager, consultant, or even your business owner. 

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Topics: SMB Leadership, Business Technology

Cloud Phone System Reviews [List]

According to Google, 88% of consumers research before they buy, and they consult an average of 10.4 sources. So it's likely that if you're considering a cloud phone system, you plan on reading reviews beforehand.  

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Topics: Business Technology, Office Management

Hosted VoIP Phone Systems for Small Business [FAQ]

Looking at hosted VoIP phone systems for small businesses? You're in the right place. Here is an information-packed FAQ on hosted VoIP solutions, starting with the basics and ending with a few modern hosted VoIP options for your business.

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Topics: SMB Leadership, Business Technology