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Nicole Hayward

Nicole Hayward is currently the chief marketing officer at OnSIP. Actively involved in nonprofit organizations, she is a board member of Women in the Channel and a team leader for New York Cares. Nicole graduated Carnegie Mellon University with a double major in engineering and currently resides in New York City.

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Business VoIP Checklist: 16 Steps from Research to Deployment

Business VoIP adoption continues to soar as organizations aim to lower their phone bills and increase their productivity. We have seen customers cut communications costs by 84% by finding the right business VoIP service for their needs.

But, while there are big payoffs, migrating to a better phone solution can seem like a hefty project. That’s why, with over a decade of experience in helping businesses make the switch, we decided to publish a Business VoIP Checklist.

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Topics: VoIP Fundamentals, Introduction to Business VoIP

What is a Cloud Phone System?

What is a Cloud Phone System?

A cloud phone system is a Voice over IP (VoIP) based business telephone platform that is hosted by a third-party provider such as OnSIP. Cloud phone systems typically offer advanced security and telephony features such as: extension dialing, auto attendants, and conference bridges.

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Topics: VoIP Fundamentals, VoIP Glossary

Meridian Phone System Tech Support [Guide]

It's no surprise that many network administrators and IT professionals are seeking Nortel Meridian Phone System tech support. Released initially in 1975, it's been said that the Nortel Meridian is still the most widely used PBX for businesses with 60 to 80,000 lines. But when it comes to support, the hard truth is: Meridian systems are well beyond end-of-life. 

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Topics: Business Technology

Can I Port a Number to Skype for Business Cloud PBX & Office 365 E5?

Yes. Microsoft has recently announced Office 365 Enterprise E5 with PSTN Calling, including E-911, and Skype for Business Online Cloud PBX. Microsoft says that customers can port numbers to Skype for Business Online and assign the numbers to your users.

The following numbers cannot be transferred:

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Topics: Business Technology, skype, slack, google, VoIP Solutions, time-sensitive content, number porting, VoIP Troubleshooting Tips, Basecamp

Virtual Phone System Reviews: Beware of These

Google reports that 88% of consumers research before purchasing. That's why in a prior blog on hosted PBX system reviews, we provided a list of 5 websites for our potential customers to check.

Unfortunately, though, there are a lot of fake reviews out there. Weeding through the blindingly positive reviews for real feedback can be tough. Plus, when you do come across a negative review, it can be difficult to discern whether the customer had similar circumstances to your business. For example, what if the customer’s network wasn’t stable, and they took it out on the service?

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Topics: Business Technology, VoIP Reviews, Business VoIP Providers,

"Who's On Call This Weekend?" Create An Internal Help Hotline

Tips for On-Call Systems Administrators, Engineers, and Other Staff

Does your business have someone "on call" after hours and on the weekend? Many businesses do thanks to our heavy dependence on technology and the expanding American work week — 47 hours and growing. Your on-call staff could include: a systems administrator, engineer, client services manager, consultant, or even your business owner. 

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Topics: SMB Leadership, Business Technology, VoIP Solutions, VoIP Phone System FAQs, OnSIP-admin portal, onsip-features-business hour rules, onsip-features-attendant menu, onsip-features-hunt groups, onsip-features-external phone numbers

Cloud Phone System Review Sites

According to Google, 88% of consumers research before they buy, and they consult an average of 10.4 sources. So it's likely that if you're considering a cloud phone system, you plan on reading reviews beforehand.  

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Topics: Business Technology, Office Management, VoIP Reviews,,, Business VoIP Providers,,,

Hosted VoIP Phone Systems for Small Business [FAQ]

Looking at hosted VoIP phone systems for small businesses? You're in the right place. Here is an information-packed FAQ on hosted VoIP solutions, starting with the basics and ending with a few modern hosted VoIP options for your business.

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Topics: SMB Leadership, Business Technology

Business VoIP Network Quality [5 Tips]

Today’s business VoIP solutions allow you to deploy a full phone system right on your existing office LAN, providing cost savings and performance improvements. But, ensuring business VoIP network quality can be a tricky for businesses that have multi-level offices, desks without Internet connectivity, and/or other bandwidth-intensive activities. Here's a checklist for ensuring VoIP quality on your network.

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Topics: Business Technology, mentions onsip app

OnSIP Exhibits at Cloud Partners Conference 2015 Boston - Time for Scale, Impact, and Action

Last year, I traveled to New Orleans for some seafood gumbo and jazz music in the summer heat. This year in the early fall breeze, I’ll seek hot beverages as I stroll down Newbury Street in "The Walking City." But one thing remains the same: I’ll join a bustling floor of familiar faces at the annual Cloud Partners Conference Event.

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Topics: Conference, SMB Leadership