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Margaret Joy

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Auto Attendant: What It Is and Why You Use It Every Day

“Para español, oprima dos. For support, press 3. If you know your party’s extension, you may dial it at any time.”

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Topics: VoIP Fundamentals, VoIP Glossary, sayso, auto attendant, OnSIP-features-auto attendant

Introducing the Redesigned OnSIP App!

Notice something different about the OnSIP app? We’ve redesigned the app, improved its functionality, and included a brand refresh while we were at it! Who doesn’t love a new coat of paint?

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Topics: the onsip app, OnSIP News, OnSIP Chatter

What Is VoIP? A Comprehensive Guide to How Business VoIP Works

Voice over Internet Protocol (VoIP) is one of those technologies that you use more often than you realize, even though you may never have heard the term before. Skype, Xbox Live, Ventrilo, Discord, Apple FaceTime—if you’re familiar with any of these, then you’re already familiar with VoIP. So what is it?

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Topics: VoIP, VoIP Fundamentals, VoIP Glossary, time-sensitive content

What Is a Busy Lamp Field (BLF) and Why Do You Need It?

The term “busy lamp field” sounds a bit more involved than it really is. Put simply, it just means the ability to see who in your organization is available or not for a phone call at any given time.

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Topics: VoIP Fundamentals, VoIP Glossary, sayso, busy lamp field, blf, onsip-desktop app, onsip-web app, Onsip app, onsip-features-busy lamp field

How to Secure a Website With HTTPS and SSL

SSL certificates are what make your browser session secure. We know that “privacy” and “security” are the hottest buzzwords around the IoT these days, but this is no mere trend—SSL is something you should absolutely have. In fact, Google has increasingly demanded SSL certificates since about 2016. And much like the gods of ancient civilizations, our modern Internet overlord unleashes punishment upon those who do not obey its demands. So unless Bing is planning a Game of Thrones-level search engine coup in the near future, we highly suggest you get on this SSL bandwagon if you haven’t already done so. Besides, not all bandwagons are bad, right?

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Topics: VoIP Solutions, VoIP Security, website security

What Is a Softphone?: Softphone Basics and Top 10 Features

You know of desk phones, you know of cell phones—but what about softphones? Unlike desk phones, which require the actual hardware and the headache of wiring setup, a softphone is simply software (you see where the name comes from) that functions as a business desk phone but can be downloaded to any Internet-capable device. Besides the obvious bonus of bringing business telephony into the digital age, softphones present a banquet of benefits that desk phones cannot support.

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Topics: Softphone, the onsip app, VoIP Fundamentals, VoIP Glossary, OnSIP-mobile app, onsip-desktop app, onsip-web app

How Secure Is My Password? 7 Password Security Tips

We hate to break it to you, but your password security habits have been weighed and found wanting. No, don’t give us that look—you know deep down in your vastly unsecured inner thoughts that it’s true. It seems that almost every day we’re hearing of another major security breach. If you haven’t been affected yet, you’re either very lucky or very lax about checking in on your security and just haven’t realized it yet. Password security becomes more important with each passing day, and we’re here to help. We’ve put together several tips and tricks to help you secure your accounts against a future hack.

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Topics: VoIP Solutions, password security, VoIP Phone System FAQs, time-sensitive content, OnSIP-admin portal, onsip-passwords

Types of Call Transfers: Cold (Blind) and Warm (Attended) Transfers

Any profession that involves regular phone use is bound to require a call transfer at some point, if not regularly. So what are call transfers, why are there so many names for the different types, and which one should you employ? We’re going to break them down for you in this post in layman’s terms, so whether you’re new to VoIP or an old hat looking for a refresh, you can absorb what you need and get back to answering those calls!

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Topics: warm transfer, cold transfer, VoIP Fundamentals, call transfer, attended transfer, blind transfer, VoIP Glossary, onsip-desktop app, onsip-web app, Onsip app, OnSIP-features-call transfer

ITDRC OPEX19: Disaster Tech Training

The Information Technology Disaster Resource Center (ITDRC) is a nonprofit organization that mobilizes in the wake of disasters to provide technical assistance and communications equipment to affected areas. Thanks to partner organizations like Amazon Web Services (AWS), Google, and Cisco, as well as volunteers with backgrounds in professional, medical, and technical spheres, the ITDRC is able to make a huge impact in any community—no matter how small or remote.

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Topics: OnSIP News, ITDRC, Events

The Complete Guide to the Best Hold Music for Your Business

Go on, get your elevator music jokes out. We’ll wait (and chuckle). We’ve all poked fun at Muzak, but the importance of hold music and its multifaceted nature may surprise you. Seventy percent of business calls go on hold. The main point behind hold music is to signal that the line is still open, but that’s not all it does. You can increase retention, reduce churn, and even influence your caller’s attitude with hold music.

 

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Topics: music on hold, hold music, VoIP Fundamentals, VoIP Glossary, OnSIP-features-music on hold