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Margaret Joy

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Working From Home: Essential Tools for the Home Office Setup

Haven’t you heard? Working from home is the new commute. Telecommuting increased by 22% just from 2017 to 2018. And there’s no reason why that shouldn’t be the case. With cloud technology like VoIP and file sharing, it’s no longer necessary for every employee to be onsite all the time. (Keep in mind, though, that not all roles or personalities flourish in a remote setting.) 

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Topics: Small Business Tips, working from home, Small Business Management

Small Business VoIP: How to Convince Your Team to Switch to Hosted VoIP

It’s time. You know that switching to VoIP is the best move: There’s no shortage of benefits, and it makes sense from a business standpoint. That said, how do you persuade your team to make the jump? Changing phone providers is no small feat and requires a bit of research. It often seems easiest to push that type of project to the bottom of office priorities. Fortunately, there are several pieces of advice that hold up across the board when it comes to convincing your team that it’s time to switch to hosted VoIP.

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Topics: SMB Leadership, Office Management, sayso

Auto Attendant: What It Is and Why You Use It Every Day

“Para español, oprima dos. For support, press 3. If you know your party’s extension, you may dial it at any time.”

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Topics: VoIP Fundamentals, VoIP Glossary, sayso, auto attendant, OnSIP-features-auto attendant

Introducing the Redesigned OnSIP App!

Notice something different about the OnSIP app? We’ve redesigned the app, improved its functionality, and included a brand refresh while we were at it! Who doesn’t love a new coat of paint?

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Topics: the onsip app, OnSIP News, OnSIP Chatter

What Is VoIP? A Comprehensive Guide to How Business VoIP Works

Voice over Internet Protocol (VoIP) is one of those technologies that you use more often than you realize, even though you may never have heard the term before. Skype, Xbox Live, Ventrilo, Discord, Apple FaceTime—if you’re familiar with any of these, then you’re already familiar with VoIP. So what is it?

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Topics: VoIP, VoIP Fundamentals, VoIP Glossary, time-sensitive content

What Is a Busy Lamp Field (BLF) and Why Do You Need It?

The term “busy lamp field” sounds a bit more involved than it really is. Put simply, it just means the ability to see who in your organization is available or not for a phone call at any given time.

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Topics: VoIP Fundamentals, VoIP Glossary, sayso, busy lamp field, blf, onsip-desktop app, onsip-web app, Onsip app, onsip-features-busy lamp field

How to Secure a Website With HTTPS and SSL

SSL certificates are what make your browser session secure. We know that “privacy” and “security” are the hottest buzzwords around the IoT these days, but this is no mere trend—SSL is something you should absolutely have. In fact, Google has increasingly demanded SSL certificates since about 2016. And much like the gods of ancient civilizations, our modern Internet overlord unleashes punishment upon those who do not obey its demands. So unless Bing is planning a Game of Thrones-level search engine coup in the near future, we highly suggest you get on this SSL bandwagon if you haven’t already done so. Besides, not all bandwagons are bad, right?

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Topics: VoIP Solutions, VoIP Security, website security

What Is a Softphone?: Softphone Basics and Top 10 Features

You know of desk phones, you know of cell phones—but what about softphones? Unlike desk phones, which require the actual hardware and the headache of wiring setup, a softphone is simply software (you see where the name comes from) that functions as a business desk phone but can be downloaded to any Internet-capable device. Besides the obvious bonus of bringing business telephony into the digital age, softphones present a banquet of benefits that desk phones cannot support.

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Topics: Softphone, the onsip app, VoIP Fundamentals, VoIP Glossary, OnSIP-mobile app, onsip-desktop app, onsip-web app

How Secure Is My Password? 7 Password Security Tips

We hate to break it to you, but your password security habits have been weighed and found wanting. No, don’t give us that look—you know deep down in your vastly unsecured inner thoughts that it’s true. It seems that almost every day we’re hearing of another major security breach. If you haven’t been affected yet, you’re either very lucky or very lax about checking in on your security and just haven’t realized it yet. Password security becomes more important with each passing day, and we’re here to help. We’ve put together several tips and tricks to help you secure your accounts against a future hack.

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Topics: VoIP Solutions, password security, VoIP Phone System FAQs, time-sensitive content, OnSIP-admin portal, onsip-passwords

Types of Call Transfers: Cold (Blind) and Warm (Attended) Transfers

Any profession that involves regular phone use is bound to require a call transfer at some point, if not regularly. So what are call transfers, why are there so many names for the different types, and which one should you employ? We’re going to break them down for you in this post in layman’s terms, so whether you’re new to VoIP or an old hat looking for a refresh, you can absorb what you need and get back to answering those calls!

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Topics: warm transfer, cold transfer, VoIP Fundamentals, call transfer, attended transfer, blind transfer, VoIP Glossary, onsip-desktop app, onsip-web app, Onsip app, OnSIP-features-call transfer