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Kevin Bartley

Kevin is a Marketing and Publicity Coordinator at OnSIP. He enjoys writing and holds an English degree from Harvard College.

6 Ways Your Phone System Can Fail Your Customers

A business can fail its customers in a number of ways. It can struggle to meet their needs, appear unprofessional, or communicate poorly. The list goes on. But there's something all the experts, and anybody with any business sense, agree upon.

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Topics: cloud phone system, hosted PBX

Hurricane Harvey: How Businesses Can Communicate in Crisis

Our thoughts are with the people of Texas as they experience a historic tropical storm. We hope that everyone stays safe! News of Hurricane Harvey brings to mind the devastation caused by Hurricane Katrina and Superstorm Sandy. Several team members were in NYC when Sandy hit and witnessed firsthand the damage it caused to the city, so we're sending our best wishes to those in the affected areas.

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Topics: Business Technology, SMB Leadership

5 Benefits of Desktop Softphone Applications

Desktop softphone applications are becoming more ubiquitous in the workplace, not just as third party solutions, but also as integrated first party apps from VoIP providers. Desktop softphones offer several advantages for customers, including decreased costs from licensing fees, easier contact importation, and seamless integration with localized features.

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Topics: Softphone, OnSIP app

Virtual Phone Numbers: Benefits, Options, and Providers

A virtual phone number is used to route calls from one phone number to another. Many VoIP providers offer virtual phone numbers, either as a part of a larger PBX offering, or as a key component of a lightweight phone system.

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Topics: hosted VoIP, remoteworker

Brand Strategy: What Does Your Business Sound Like?

Many businesses spend time coming up with catchy taglines, picking the perfect business cards, purchasing matching uniforms, and unveiling new designs for their websites. But there's one brand strategy consideration that most businesses overlook: phone presence.

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Topics: business phone system, small business, hosted VoIP

Best CPaaS Providers: 5 Choices for Voice, Video, and Messaging

Text message reminders of doctor appointments, click-to-dial phone calls with support agents, and in-app streaming videos are just a handful of examples that highlight the pervasiveness of real-time communications (RTC) in apps that span many different categories.

Consumers expect easy access to voice, video, SMS, and other RTC features in a wide variety of applications. Even apps that aren't communications-based are expected to offer RTC as a way to enhance the user experience.

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Topics: developer, sip.js, WebRTC, video call

4 Best Business Conference Phones for SMBs

Conference calls are a staple of small to medium sized businesses. As companies open new locations, hire remote employees, and service widespread customers, these calls allow dispersed teams to stay connected on a regular basis. And as the technology behind conference calling has advanced, so has the hardware supporting it.

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Topics: IP phone, Grandstream, Yealink, Polycom, VTech, Conference

Business VoIP Phones: Guide to Power over Ethernet and Port Speeds

When considering VoIP phone options, you'll notice that they vary in Ethernet speeds and support for Power over Ethernet (PoE). These features may seem like minor details, but they can actually affect the deployment of your phone system, the cost of your networking setup, the amount of physical space in your office, and other maintenance considerations.

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Topics: Business Technology, IP phone, Office Management, power over ethernet

Why a Business Phone Line Should Never Ring Busy

Everybody knows the sound of a busy signal, the annoying beep that all but tells a caller to hang up. Unfortunately, 34% of callers who hang up will not call back. That's all but certain to cost your business revenue.

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Topics: phone line, landline, business phone system, business voip

OnSIP Tip: Manage and Screen Calls with Multiple SIP Aliases

Screening calls for context allows agents and employees to answer callers with the proper greeting and response. Looking at the incoming caller ID and using CRM integrations can help with this, but there are other ways to further refine the calling experience. One option involves creating separate lines for employees on multiple teams, such as sales, support, or product, so that they can effectively screen calls before picking up the phone.

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Topics: business phone system, cloud phone system, hosted VoIP, onsip tip