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Kevin Bartley

Kevin is a Marketing and Publicity Coordinator at OnSIP. He enjoys writing and holds an English degree from Harvard College.

6 Ways Your Phone System Can Fail Your Customers

A business can fail its customers in a number of ways. It can struggle to meet their needs, appear unprofessional, or communicate poorly. The list goes on. But there's something all the experts, and anybody with any business sense, agree upon.

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Topics: cloud phone system, hosted PBX

Hurricane Harvey: How Businesses Can Communicate in Crisis

Our thoughts are with the people of Texas as they experience a historic tropical storm. We hope that everyone stays safe! News of Hurricane Harvey brings to mind the devastation caused by Hurricane Katrina and Superstorm Sandy. Several team members were in NYC when Sandy hit and witnessed firsthand the damage it caused to the city, so we're sending our best wishes to those in the affected areas.

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Topics: Business Technology, SMB Leadership

5 Benefits of Desktop Softphone Applications

Desktop softphone applications are becoming more ubiquitous in the workplace, not just as third party solutions, but also as integrated first party apps from VoIP providers. Desktop softphones offer several advantages for customers, including decreased costs from licensing fees, easier contact importation, and seamless integration with localized features.

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Topics: Softphone, OnSIP app

New OnSIP Phone Review: Jitsi Desktop for Mac

We're happy to announce our latest phone review! Jitsi Desktop for Mac is a free open source softphone with full scale functionality, including HD voice and video calls. We last reviewed Jitsi for Mac in 2011. We wanted to see if the softphone could still hold its own with big players like Bria. From the review:

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Topics: IP phone, jitsi, Open Source, phone review

New OnSIP Phone Review: Obihai OBi1062

We're happy to announce our latest phone review! The Obihai OBi1062 is a color screen IP phone with WiFi, Bluetooth, Gigabit Ethernet, and up to 6 SIP account registrations. We loved the color screen, but we also had a few concerns with the WiFi. From the review:

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Topics: IP phone, phone review, obihai

Virtual Phone Numbers: Benefits, Options, and Providers

A virtual phone number is used to route calls from one phone number to another. Many VoIP providers offer virtual phone numbers, either as a part of a larger PBX offering, or as a key component of a lightweight phone system.

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Topics: hosted VoIP, remoteworker

Brand Strategy: What Does Your Business Sound Like?

Many businesses spend time coming up with catchy taglines, picking the perfect business cards, purchasing matching uniforms, and unveiling new designs for their websites. But there's one brand strategy consideration that most businesses overlook: phone presence.

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Topics: business phone system, small business, hosted VoIP

Best CPaaS Providers: 5 Choices for Voice, Video, and Messaging

Text message reminders of doctor appointments, click-to-dial phone calls with support agents, and in-app streaming videos are just a handful of examples that highlight the pervasiveness of real-time communications (RTC) in apps that span many different categories.

Consumers expect easy access to voice, video, SMS, and other RTC features in a wide variety of applications. Even apps that aren't communications-based are expected to offer RTC as a way to enhance the user experience.

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Topics: developer, sip.js, WebRTC, video call

4 Best Business Conference Phones for SMBs

Conference calls are a staple of small to medium sized businesses. As companies open new locations, hire remote employees, and service widespread customers, these calls allow dispersed teams to stay connected on a regular basis. And as the technology behind conference calling has advanced, so has the hardware supporting it.

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Topics: IP phone, Grandstream, Yealink, Polycom, VTech, Conference

New OnSIP Phone Review: Jitsi Desktop for Ubuntu

Our latest phone review considers Jitsi Desktop for Ubuntu, the premier open source softphone for Linux. Although the phone is free, it has a robust feature set similar to many commercial softphones. Here's an excerpt from the review:

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Topics: IP phone, jitsi, Softphone, Open Source