Start Free

Kevin Bartley

Kevin is a Marketing and Publicity Coordinator at OnSIP. He enjoys writing and holds an English degree from Harvard College.

6 Ways Your Phone System Can Fail Your Customers

A business can fail its customers in a number of ways. It can struggle to meet their needs, appear unprofessional, or communicate poorly. The list goes on. But there's something all the experts, and anybody with any business sense, agree upon.

Read More

Topics: hosted PBX, cloud phone system

How Businesses Can Communicate in Crisis

Extreme weather events can devastate businesses of all sizes, and in times like this, it is important for business owners to communicate with employees and customers alike. Here are a few tips on how to adapt your phone system to the situation and stay safe.

Read More

Topics: SMB Leadership, Business Technology

5 Benefits of Desktop Softphone Applications

Desktop softphone applications are becoming more ubiquitous in the workplace, not just as third party solutions, but also as integrated first party apps from VoIP providers. Desktop softphones offer several advantages for customers, including decreased costs from licensing fees, easier contact importation, and seamless integration with localized features.

Read More

Topics: the onsip app, VoIP Fundamentals, onsip-desktop app, Softphone & Desk Phone Basics

Brand Strategy: What Does Your Business Sound Like?

Many businesses spend time coming up with catchy taglines, picking the perfect business cards, purchasing matching uniforms, and unveiling new designs for their websites. But there's one brand strategy consideration that most businesses overlook: phone presence.

Read More

Topics: small business, business phone system, hosted VoIP

Best CPaaS Providers: 5 Choices for Voice, Video, and Messaging

Text message reminders of doctor appointments, click-to-dial phone calls with support agents, and in-app streaming videos are just a handful of examples that highlight the pervasiveness of real-time communications (RTC) in apps that span many different categories.

Consumers expect easy access to voice, video, SMS, and other RTC features in a wide variety of applications. Even apps that aren't communications-based are expected to offer RTC as a way to enhance the user experience.

Read More

Topics: twilio, VoIP Reviews, Business VoIP Providers, video calling, Vidyo, ShoreTel Sky, IMImobile

4 Best Business Conference Phones for SMBs

Conference calls are a staple of small to medium sized businesses. As companies open new locations, hire remote employees, and service widespread customers, these calls allow dispersed teams to stay connected on a regular basis. And as the technology behind conference calling has advanced, so has the hardware supporting it.

Read More

Topics: Yealink, Grandstream, Polycom, Conference, IP phone, VTech

Business VoIP Phones: Guide to Power over Ethernet and Port Speeds

When considering VoIP phone options, you'll notice that they vary in Ethernet speeds and support for Power over Ethernet (PoE). These features may seem like minor details, but they can actually affect the deployment of your phone system, the cost of your networking setup, the amount of physical space in your office, and other maintenance considerations.

Read More

Topics: power over ethernet, VoIP Fundamentals, Introduction to Business VoIP

Why a Business Phone Line Should Never Ring Busy

Everybody knows the sound of a busy signal, the annoying beep that all but tells a caller to hang up. Unfortunately, 34% of callers who hang up will not call back. That's all but certain to cost your business revenue.

Read More

Topics: business voip, landline, business phone system, phone line

OnSIP Tip: Manage and Screen Calls with Multiple SIP Aliases

Screening calls for context allows agents and employees to answer callers with the proper greeting and response. Looking at the incoming caller ID and using CRM integrations can help with this, but there are other ways to further refine the calling experience. One option involves creating separate lines for employees on multiple teams, such as sales, support, or product, so that they can effectively screen calls before picking up the phone.

Read More

Topics: the onsip app, VoIP Solutions, VoIP Phone System FAQs, OnSIP-admin portal, OnSIP-mobile app, onsip-desktop app, onsip-web app, onsip-features-ring groups, SIP aliases, onsip-features-automatic call distribution queues

5 Signs Your Office Phone System Can't Keep Up

Nobody wants an office phone system that can't keep up. The signs start with minor irritations, but eventually graduate to issues that affect business operations. Phones ringing off the hook, confusion as to who's answering which call, customer complaints about call quality issues, full voicemail boxes, and other frustrating problems can all indicate that your phone system has reached its limits.

Read More

Topics: remoteworker, business phone system, call quality