Kevin Bartley

Kevin is a Marketing and Publicity Coordinator at OnSIP. He enjoys writing and holds an English degree from Harvard College.

Buying vs Porting Business Phone Numbers: Pros and Cons

When you setup a new business phone system, you have a choice between porting your existing inbound phone number, or purchasing a new line. Both options have distinct advantages and disadvantages. We examined some pros and cons of each decision, so you can make the choice that's right for your business.

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Topics: cloud phone system, phone number, hosted VoIP

Disable SIP ALG and Forward NAT Ports to Stop Dropped Calls

A VoIP phone system offers your company voice and video calling, presence, business phone system functions, IM, and other communications features. But if your office network is improperly configured, these leading features might not work at all. In fact, internet problems can stop VoIP calls from even taking place.

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Topics: SIP, VoIP, routers, NAT

4 Benefits of Voicemail to Email

Voicemail to email is a business phone system feature that delivers your voicemail recordings to your email inbox. The feature is a popular offering among hosted VoIP and cloud phone system providers. But what value does the feature actually offer you? Here are four notable benefits of voicemail to email that improve efficiency and productivity.

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Topics: voicemail, cloud phone system, hosted VoIP, email

5 Best Practices for Setting Business Caller ID

With all the scammers, spammers, and malicious callers out there, people are more hesitant than ever to pick up calls they don't recognize. Your business caller ID name may seem like a minor detail, but sometimes that tiny string of letters can determine whether or not a customer will answer your calls. That's why it's important to pick a caller ID display that will make you look presentable, professional, and legitimate.

Here are a few best practices for setting your business caller ID.

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Topics: SMB Leadership, cloud phone system, caller ID, best practices

Updated Softphone Review: Media5-Fone

We recently revisited the Media5-Fone for a fresh look at what the phone is capable of in 2017. Media5-Fone is a softphone for iOS and Android with excellent voice quality and a free version that offers certain functionality at no charge. More from the review:

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Topics: Android, Media5 Corporation, IP phone, Apple

VoIP Troubleshooting Tools: Testing Your Network Connection

Problems with your VoIP connection will often take the form of degraded audio quality, including choppy, spliced, and inaudible call segments. Some disruptions are so serious that calls will drop altogether. These issues can damage important calls with customers and clients.

VoIP tests, ping tests, and traceroutes are free tools that can pinpoint what's wrong with your business phone connection when problems like this occur. These tools won't fix the problem, but they can give you insight into the location and scope of the issues you're experiencing.

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Topics: voip test, ping test, troubleshooting, traceroute

Business Phone Security: 5 Measures to Prevent VoIP Fraud and Hackers

VoIP phones, like other devices on the internet, can be targeted by hackers for the purposes of fraud, theft, and other crimes. Many of these hackers hail from sophisticated operations that intend to hijack business phones for illicit calls. In 2015, toll fraud and dial through fraud was estimated to cost consumers worldwide over $46 billion dollars.

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Topics: SMB Leadership, Business Technology, Office Management

3 Ways to Use Business Phone Line Keys on VoIP Phones

"You have a call on line one!" is a phrase we've all heard at some point. But what does that actually mean? Or if you've been shopping for VoIP phones, you may have noticed that they advertise a certain number of a 'lines'. Why do they matter, and what do you need them for?

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Topics: SMB Leadership, IP phone, landline, hosted VoIP

Pre-Release OnSIP Review: Grandstream DP760 DECT Repeater

We got a sneak peek at the Grandstream DP760 DECT repeater, and we decided to give the device a full review. The DP760 boosts DECT signals for wireless VoIP phones, pairing with the Grandstream DP750 base station to offer call ranges of over 300 meters. Here's what we had to say in the review:

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Topics: Grandstream, IP phone, phone review

Business Telephone Service Provider Options by Company Size

If you've done any research into phone systems, you're well aware that there are a wide variety of business telephone service provider options on the market. But which one is right for you? With such a varied selection, you likely have some questions about how to narrow down these choices and find the right solution for your company.

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Topics: SMB Leadership, Business Technology, Office Management, hosted PBX, business voip, hosted VoIP