Joe DeBari

Joe is currently the Marketing Communications Lead at OnSIP. He graduated from Rutgers College with a double major in Communication and History.

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Video-Enabled Customer Service Webinar by Vidyo and Forrester Research

The Amazon Mayday button. The LiveNinja Kiosk, developed for retail environments.

Companies that provide video-capable customer service applications are making the news, and businesses across all industries are increasingly recognizing the value offered by these apps.

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Topics: WebRTC, SMB Leadership, Business Technology

Get a Share of a $70 Billion Market - Become a Hosted VoIP Reseller

The business VoIP services market has shown no signs of slowing down.

Infonetics Research issued a report in May of 2015 highlighting many positive trends seen by this market over the last few years. Diane Myers, research director for VoIP, UC and IMS at Infonetics Research, said,

"Business voice services are the driving force within the VoIP services market as the move to IP positively impacts cloud, trunking and managed services across all business segments. Larger enterprises in particular continue to actively evaluate cloud unified communications."
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Topics: VoIP Reseller, VoIP Reseller - Panasonic, About VoIP, Business Technology

New Feature Now Available: Call Recording for Enhanced ACD Queues

OnSIP customers can now record queue calls!

Enhanced Queue Call Recording, a new feature available today, allows you to record each of your queue calls for later review.

Take advantage of this feature to help train new staff, while also ensuring optimal performance by your sales and support agents.

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Topics: WebRTC, VoIP Reseller, VoIP Reseller - Panasonic, SMB Leadership, Business Technology, Office Management

Software Team Tips to Keep the Momentum Going Through the Holiday Season

The Holidays are upon us, and it’s a great time of year to take that well-deserved vacation. This upcoming season is predicted to be the busiest holiday travel season on record, according to a recent USA Today article. With many Americans away from their jobs for extended weekends or long vacations, it can be a challenge for software teams to keep the momentum going in the office during this period!

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