Joe DeBari

Joe is currently the Lead, Product Marketing & PR, at OnSIP. He graduated from Rutgers College with a double major in Communication and History.

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Cloud VoIP Features for the Mobile Small Business

Perhaps you have a mobile sales team who gathers for a morning meeting and then scatters to meet with clients for the rest of the day. Or maybe your startup has a few employees who handle multiple responsibilities and are always on the move!

Whatever the reason, yours is a mobile small business. You need technology that can meet the needs of your agile and hard-working staff.

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Topics: Business Technology, Office Management

Postgame Recap: Chorus Communications' Who's Who in Technology 2018

On May 2, a few members of the OnSIP team traveled to Philadelphia to attend Chorus Communications' 11th Annual Who’s Who In Technology! The event, held at Citizens Bank Park (the home of the Philadelphia Phillies), brought together many Chorus Partners and Suppliers for another memorable shindig of presentations, keynote speakers, networking, and other unique activities.

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Topics: VoIP Reseller, SMB Leadership, Reseller

Click-to-Call in All Its Forms

Click-to-call: it ain’t your grandmother’s technology anymore!

When it was first introduced, click-to-call turned phone numbers on web pages into clickable links. If a website visitor clicked on one of those links, a simple voice call was set up between the visitor and the business. Now, the feature enables users to initiate voice calls, video calls, and even group video conference calls. It also works on websites, in emails, and in chat clients (like Slack). And, click-to-call calls can be made on desk phones, smartphones, and even using only a web browser.

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Topics: About VoIP, SMB Leadership, Business Technology

SIP.js Gains Support for In-Band DTMF (Beta) in Latest Version 0.10.0

Our engineering team just released a few important updates to SIP.js in version 0.10.0. The main highlights of this release: adding support for in-band DTMF and attaching media via Session Description Handler Observer.

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Topics: WebRTC, Business Technology, sip.js, developer

Be Memorable to Your Customers by Using a Vanity Phone Number

If you're lucky enough to have a vanity phone number for your business, you know how beneficial it is. In addition to being easy to remember for customers and sales leads, it is also a critical part of your business's brand and marketing strategy.

In this blog post, we'll present information on what these numbers are, what advantages they can bring to your business, and how you can go about getting one.

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Topics: Business Technology, phone number

A Web-Based Admin Portal Will Help You Successfully Administer Your Cloud Phone System

You may be in the process of searching for your business's very first phone system. Or perhaps you've decided to take advantage of the cloud and replace your on-premise phone system with a hosted one.

Whatever the reason, one of the must-have features you're looking for is an administrative portal that allows for easy set up and maintenance of your business's phone service.

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Topics: Business Technology, Office Management

Unique Ways to Use Cloud Phone System Features

If you're already using a cloud phone system, or are in the process of researching them, you certainly know about the long list of features, abilities, and integrations that they offer.

But besides utilizing auto attendants, conference bridges, and call queues, how else can you use a cloud phone system to meet your business needs?

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Topics: SMB Leadership, Business Technology

Are You Still Doing Work That a Cloud Phone System Can Do for You?

Today's cloud phone systems do much more than just direct calls and light up buttons on a desk phone. Addressing rapidly changing business needs, their service platforms offer: voice and video calling, mobile communications, IM/chat, video conferencing, integrations with CRM and help desk software, screensharing, SMS...the list goes on and on.

Considering the fact that cloud phone systems provide all of these productivity-boosting features, ask yourself an important question: Are you doing work that your phone system can handle?

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Topics: SMB Leadership, Business Technology, Office Management

5 Reasons Why Customer Support Managers Should Use Call Queue Dashboards

Call queue dashboards provide managers and supervisors with detailed views of their inbound call queues. These dashboards display current and historical information on calling activity and call agent performance.

Call queue dashboards can be particularly valuable for managers of customer support and customer success teams. By reviewing the comprehensive data found there, managers will gain important insights into their customer support operations. They can then use that knowledge to make decisions that benefit callers, call agents, and the business as a whole.

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Topics: Business Technology, Office Management

Use OnSIP to Address Changing Business Communication Needs

"I don't think my business needs a phone system right now."

It's a surprising statement that sometimes comes up in conversations our sales reps have with tech companies and startups. They may use Slack and Google Hangouts for internal communication and collaboration along with personal smartphones for external calling.

But think about how your business will grow in the future. While you may not want the hassle that comes with managing an in-house phone system (and rightly so), you'll need a more professional way to connect with customers, clients, and vendors other than just giving out cell numbers.

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Topics: SMB Leadership, Business Technology