Ellen Muraskin

Writer of high-tech stories in low-tech, punchy prose. I work on both sides of the technology press/content marketing divide, specializing in IT, Telecom, Retail/Hospitality Tech, Mobile, Cloud

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Moving Offices: Bring the Phone System or Switch to the Cloud?

You're relocating your business. Many companies seize the opportunity of a move to shrink their server rooms; replacing, say, eight dedicated server machines with two servers and eight virtual machines. Or they migrate applications altogether, outsourcing to SaaS providers in the cloud.

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Topics: Business Technology, Office Management, hosted PBX, VoIP

8 Ways HIPAA Compliant Cloud Phone Systems Help Healthcare

If you work in a pharmacy, insurance company, hospital, or any kind of healthcare practice, you know about HIPAA. The Health Insurance Portability and Accountability Act of 1996 obligates all healthcare providers or payers to safeguard the privacy and integrity of the personal health information, or PHI, of patients. You also know that it's about much more than securing digital data files: It's what obligates the pharmacy technician to ask customers in line to step back from the pickup counter; it's what requires hard copy patient records to be kept out of reach of unauthorized personnel.

Also under HIPAA's umbrella? Telephone usage.

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Topics: Business Technology, Vertical Marketing