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Reseller news, announcements, and tips are aggregated below.

25
JUN 2015

Posted by Kevin Bartley at 09:10 AM EDT

630 reads

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OnSIP Customer Success Team Takes Home Bronze Stevie Award at American Business Awards

American Business Awards OnSIP

On Monday night, our Customer Success team took home the Bronze Stevie Award at the American Business Awards Ceremony for the Customer Service Team of the Year - Computer Software category. Larry Browne, our Director of Customer Success, was on hand at the Fairmont Millennium Park Hotel in Chicago to receive the award.

“Creating relationships with customers is every bit as important as working with them to solve their issues,” said Larry. “We build trust with customers. They know when they call, they’re going to get the answer they need, and we work to make it as pleasant an experience as possible. Many customers are surprised the first time they call that we answer so quickly and think we have a much larger team. I love talking with people and assisting them with their issues— big or small. Every day is a series of new challenges.”

09
JUN 2015

Posted by Kevin Bartley at 03:26 PM EDT

662 reads

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Smart Queues Out of Beta, Added Remote Agent Login/Logout

Smart Queue Dashboard
The Queue Dashboard gives admins a complete overview of Smart Queues directly from InstaPhone

We're happy to announce that Smart Queues are officially out of Beta. To mark the occasion, we've added a Remote Log In/Log Out feature to our Smart Queues. The Queue Dashboard in InstaPhone will now allow Queue Supervisors to log individual agents in or out of a given queue, rather than having the agent manually enter in numerical codes from their phone.

"As a Sales manager, it's vitally important for me to be able to monitor our Inbound Sales Queue," said Director of Sales Tim Cleves. "I can track call volume and assess the need to add more Sales agents quickly as the situation warrants. Being able to log agents in and out of the Sales queue remotely provides additional functionality and flexibility to manage queues better. Also, salespeople are only human and they can sometimes forget to log themselves in and out of the queues, so I can now do it for them!"

15
MAY 2015

Posted by Kevin Bartley at 02:05 PM EDT

892 reads

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Need a Multi-Line Softphone Recommendation? Try InstaPhone


A multi-line deskphone is a staple in today’s business world— in fact, the high-end business phones on the market offer 4+ lines right on the interface. On a typical desk phone, multi-line functionality allows an office worker to manage multiple calls, but it also can enable a receptionist to receive calls that were made to more than one phone number or destination. We’re excited to have upgraded InstaPhone this week to provide multi-line capability.

27
APR 2015

Posted by Kevin Bartley at 02:25 PM EDT

1203 reads

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OnSIP Smart Queue Brings Real-Time Dashboard Overview And New Reports To ACD Queue


The new Smart Queue Dashboard with InstaPhone integration

We're happy to announce our latest hosted PBX feature - Smart Queues, or ACD Queues that allow our customers to gather pertinent insights into their sales and support operations with a real-time dashboard and queue reporting.

Starting today, we now offer two types of ACD Queues: Simple Queues and Smart Queues. Read below to learn more about these queue offerings and the latest enhancements.

21
APR 2015

Posted by Nicole at 11:07 AM EDT

1430 reads

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Gartner Names OnSIP A 'Cool Vendor' In Unified Communications

We're happy to announce our inclusion in Gartner's recently released "Cool Vendors in Unified Communications, 2015" report for OnSIP InstaPhone, available in the Salesforce AppExchange. The Cool Vendor distinction was given this year to five providers for their advancements in UC. The report focused on providers leveraging the latest video communications technologies, including Web Real-Time Communications (WebRTC)

“OnSIP is thrilled to be named a Cool Vendor in Unified Communications by Gartner,” said OnSIP Cofounder and President Robert Wolpov in today's press release. “Our commitment to advancing the latest web technologies rockets OnSIP beyond commodity PBX replacement services. OnSIP's InstaPhone and InstaCall solutions are helping businesses move their everyday real-time communications to the web, where voice calls, video sessions, messaging, and context can truly be unified into one seamless customer interaction.”