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Reseller news, announcements, and tips are aggregated below.

AUG 2015

Posted by Joseph De Bari at 04:26 PM EDT

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Planning for Cloud Partners 2015 Made Easy Thanks to Mojo Marketing [Free Webinar]

Industry trade shows can offer invaluable benefits to companies that participate. They provide unique opportunities to meet face-to-face with potential leads and to create a lasting, positive impression of your company or product.

On the flip side, planning for them can also be stressful! You must ensure that your company has a professional and engaging presence, and that attending coworkers are prepped and have their travel plans booked (easier said then done, right?).

Not sure what you should be doing pre-show, at the show, and post show? Our friends at Mojo Marketing are here to help make planning for a trade show a bit easier.

AUG 2015

Posted by Nicole at 01:20 PM EDT

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OnSIP Exhibits at Cloud Partners Conference 2015 Boston - Time for Scale, Impact, and Action

Last year, I traveled to New Orleans for some seafood gumbo and jazz music in the summer heat. This year in the early fall breeze, I’ll seek hot beverages as I stroll down Newbury Street in "The Walking City." But one thing remains the same: I’ll join a bustling floor of familiar faces at the annual Cloud Partners Conference Event.

OnSIP will exhibit at this coming Cloud Partners in Boston, MA, September 16-18 at the Hynes Convention Center. The theme this year is “scale, impact, action,” all concepts we apply to our business daily.

JUL 2015

Posted by Kevin Bartley at 12:37 PM EDT

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New Feature: Email Reports Now Available for Smart Queues

Smart Queue Email Reports

We recently expanded our ACD queues to include a real-time queue dashboard and queue reporting, as well as remote agent login/logout, and now we're adding email reports into the mix.

This new feature gives customers the ability to have periodic queue activity summaries sent directly to inboxes of your choosing—. Scheduling these reports for specified recipients is a convenient way to keep track of queue performance data- not to mention saving you time in the process.

JUL 2015

Posted by Kevin Bartley at 02:27 PM EDT

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New Feature: Stream External Music Files With Music On Hold While Your Customers Wait For Service

According to a study by CNN, 70 percent of callers who are on hold in silence hang up within 60 seconds. Of them, 35 percent won't call back.

Silence, it seems, is deadly when it comes to sales and support calls.

That's why we're happy to announce that you can now use MP3s and other external files to power your Music On Hold streams. We want to give you a variety of options to keep your callers entertained as they patiently wait for service.

creating new music on hold streams
JUL 2015

Posted by Kevin Bartley at 09:57 AM EDT

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