Network Alert History

  • Start: 2010.11.16 10:58 PM ET End: 2010.11.17 12:04 AM ET
    We are currently working on an issue with a handful of inbound numbers where either the call lasts for only 20 seconds or the call is never setup in the first place. The issue is with our upstream carrier and they have escalated the issue internally. We will post updates in the comments.
  • Start: 2010.11.08 4:24 PM ET End: 2010.11.08 5:13 PM ET
    Good Morning. We are currently tracking an issue where inbound calls are failing to Junction Networks numbers. Our NOC is tracking the issue and will update as soon as we have more information. Please follow our twitter feed @onsip for up to the minute information as soon as it's available.
  • Start: 2010.09.16 9:03 AM ET End: 2010.09.16 11:50 AM ET

    We are currently experiencing an Internet routing issue with one of our main Internet connections. It is causing problems for both inbound and outbound calls for some customers. Our engineering team is working to route around the issue.

    Update: We have detected a large...

  • Start: 2010.07.25 1:22 PM ET End: 2010.07.25 3:35 PM ET
    We are currently tracking an issue with our IAX (PSTN Gateway) server. Currently no IAX traffic is going in or out of the network. Engineers have been dispatched to examine the servers. We expect the service to be restored by 5pm EST today (Sunday July 25.)
  • Start: 2010.07.06 3:12 PM ET End: 2010.07.06 4:37 PM ET
    A subset of inbound calls to the OnSIP hosted PBX are currently not being correctly routed. Inbound phone numbers starting in 6xx, 7xx, 8xx, 9xx and 855, 866, 877, except 800 and 888 are affected.
  • Start: 2010.04.28 1:44 PM ET End: 2010.04.28 2:57 PM ET

    Callers from the PSTN are having issues getting through our PSTN to the correct destination.

    We believe that we are getting dual DTMF tones from our carrier across some numbers. We are opening a case with them to further investigate the issue.

  • Start: 2010.04.10 11:00 PM ET End: 2010.04.11 3:00 AM ET

    Please be advised that Junction Networks will be performing a scheduled maintenance on Saturday, April 10th from 11:00 P.M. EST - Sunday, April 11th 03:00 A.M. EST. The impact on customers should be minimal, but there may be brief outages that will affect services.

    We apologize for any...

  • Start: 2010.04.08 8:14 AM ET End: 2010.04.08 9:02 AM ET
    This morning we are tracking a possible outage affecting a number of accounts. Symptoms are "unable to receive inbound calls". We have engineering looking into it now.
  • Start: 2010.02.14 12:00 AM ET End: 2010.02.14 4:00 AM ET

    Please be advised that Junction Networks will be performing a scheduled maintenance on Sunday, February 14th from 12:00 A.M. EST - 04:00 A.M. EST. During this period, there will be brief outages that will affect all services.

    We apologize for any inconvenience this may cause....

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