FAQ

No. This is a pay-as-you-go service. You may cancel at any time without penalty.

No. We only charge for the services (voice mailboxes, attendant menus, etc.) you use and for calls to and from traditional PSTN numbers.

The Standard Calling Area includes the US48 states and many other international destinations which all can be called for 2.9 cents per minute. Extended International Dialing allows you to make calls outside of the Standard Calling Area to most international destinations at higher rates depending on the destination.

Local Number Portability (LNP) allows customers to retain their existing telephone number and "port" the number to OnSIP. Most numbers can be ported and our staff is ready to assist you with the process. It can take anywhere from a few days to a few weeks to port a toll number while toll free numbers can generally be ported within 72 hours.

Please contact Junction Networks to confirm your number can be ported.

A Vanity Number is one that has specific digits that you would like. Typically a Vanity Number will contain digits that "spell out" a word or phrase that is important to you. Or, you may want a specific series of numbers. Junction Networks can manually check with our carriers if your specific Vanity needs can be met.

Junction Networks has phone numbers available for OnSIP customers in almost every region of the United States. You can view a real time listing of available phone numbers broken down by state at the phone number availability page.

If you cancel your services within 30 days, you will not be charged for any hosted services. You can cancel by emailing our support team. Calls to and from the PSTN are not included in the trial.

All of the phone numbers sold by Junction Networks (both toll and toll-free) support up to 25 simultaneous calls, to provide you with true business grade VoIP service. Many VoIP services providing "unlimited inbound calls" restrict the phone numbers they sell to just a single call at a time, resulting in your customers hearing a busy signal. With Junction Network's phone numbers however you will be able to hear from all of your customers.

No per user or extension license fees
Most hosted PBX services charge a license fee of $40, $50 or even more per user or extension. Since OnSIP was built from the ground up based on open technologies, we do not pay license fees to proprietary platform vendors. We can pass on this savings to you via our flexible, user-license free offering. You will not pay silly fees to have conference room phones or second phones at home; you simply pay for the services you use and the calls you make or receive.

Open network
Many hosted PBX services require that you use particular phones. Since OnSIP has been designed with an open philosophy in mind our service is interoperable with any SIP compliant service, software phone or hardware phone. This means you can use any standard SIP compliant phone with OnSIP and make unlimited free calls to other SIP providers.

1. An Internet connection
2. A SIP enabled phone or software phone

Thats it!

It's Hosted PBX, Hosted VoIP, IP Centrex, all of the above. You decide.
At the core, OnSIP is a collection of the most popular communications applications historically delivered via costly on-premises phone hardware and software. Instead, these applications, such as auto attendants, voice mail servers, conference bridges and acd queues, are delivered as services with no management needed on your part.

OnSIP is the next generation of hosted communications from Junction Networks, the business communications veterans. Based on feedback from many of our thousands of users, the team at Junction Networks built OnSIP from the ground up with no reliance on proprietary third party software or licensed components. As a result, OnSIP is the leading open SIP platform for business.

The OnSIP services suite is growing continuously and includes advanced features such as click-to-call integration with your website, business hours routing voicemail-to-email notifications and more.

We accept, Mastercard, Visa and American Express. You must have a valid billing address in the United States.