U.S. based support
When considering a new phone system, the support that you will receive is of top importance. OnSIP is easy to setup and maintain, and we offer many channels for you to get help when you need it.
U.S. based Customer Success Team
As an OnSIP customer, you will have unlimited access to our Customer Success (Support) team, all of whom are located in the United States. Our staff are friendly and receive the most up-to-date training for top-tier support. Customers can contact the Customer Success Team via phone from 9 AM to 8 PM Eastern, Monday to Thursday, and 9 AM to 6 PM Eastern Friday, email, ticket submission from the admin portal, or ticket submission within our Zendesk ticketing system.
OnSIP maintains off-hours support coverage during non-business hours and holidays. Off hours support is contacted either through our online ticketing portal at support.onsip.com or by leaving a voicemail. An on-call support engineer will triage the ticket or voicemail. If the ticket is due to an OnSIP system service interruption, the support staff will notify the on-call engineer and engage the customer directly. If the issue is configuration or a feature related question, it will be handled at the beginning of the next business day.
If you’d like a full review of our admin portal or have a quick question, we welcome you to our live webinar (every Tuesday at 2PM Eastern and every Thursday at 12PM Eastern). This webinar is a comprehensive walkthrough of OnSIP features and setup, ending with an open questions forum. You may even “meet” some other OnSIP customers there. Click here to join and dial 1-888-864-0686 at the start of the session.
OnSIP offers a “living document,” packed with reference information such as, suggested routers, phone configuration guides, and video tutorials. You can access our detailed Knowledgebase here.
Interactive video tutorial
Just getting started? Check out our interactive video tutorial.
Transparency is key for trust
We broadcast OnSIP information on many different channels.
- Visit our blog for news, feature tips, and company updates
- Visit our Network Status page for up-to-date network status
- Join our mailing list for the monthly newsletter and feature announcements
- Follow us on Facebook and/or Twitter for real-time updates on maintenance, network alerts, and news. Just want network alerts? Follow us on Twitter @OnSIPNetwork
- Receive phone texts for network alerts by following these simple setup instructions
Certified reseller network
If you’re looking for even more hands-on support and/or further IT solution consultations, OnSIP has a network of certified resellers across the country. Simply contact us to let us know you’re interested in working with a reseller, and we’ll recommend one in your area.