A Simple Tip For OnSIP Billing Notifications

This blog is by Larry, a member of our Support team.

May of our customers call to ask why they haven't received notification about a balance issue, due to a problem with their credit card, until their service is suspended.

Usually, we find it is because the email address in the OnSIP billing contact information is set to an employee who isn't present. (Either the employee is on vacation, out sick, or no longer with the company.)

To avoid this circumstance, here's a small tip: Create an email distribution list of employees who are authorized to deal with billing and credit card issues. Then, instead of entering an individual's contact in the OnSIP billing information, enter the distribution email address. This way, more than one person will be notified should an issue arise. Also, while you're at it, double check that your bottom threshold for payment is enough to cover you for 2-3 days of calls in case there is a problem.