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Network Outage - Inbound Calls "That Is Not A Valid Extension"

Apr
28
2010

Network Outage - Inbound Calls "That Is Not A Valid Extension" Comments: 3

Posted by eric.phipps at 03:44 PM EST

This morning we are tracking an issue with calls from the PSTN to our auto-attendants are not being routed to the proper location. Callers will dial an extension as normal to either go to the wrong place or be told "This is not a valid extension."

We believe that we are getting dual DTMF tones from our carrier across some numbers. We are opening a case with them to further investigate the issue. Please keep informed through our blog or twitter feed.

@onsip

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Update: We are still

Posted by: eric.phipps
Wed, 04/28/2010 - 7:40pm

Update: We are still working with our carrier for a solution this. We will continue to provide updates as we have them.


Issue Resolved

Posted by: Eric Phipps
Wed, 04/28/2010 - 9:49pm

Our carrier has made a change and reported the issue resolved. Initial tests seem to confirm this. Please notify us if you continue to have problems.


Time stamps off by 4 hours

Posted by: Mike Oeth
Thu, 04/29/2010 - 1:34am

Not sure why, but the time stamps on the two updates are both off by four hours. The first was at 3:40 and the second at 5:49 EST.


To reiterate, as of 5:49EST (4/28/10) the issue affecting around a dozen phone numbers and the doubling of the DTMF input has been resolved. We will continue to monitor the situation.