eric.phipps's blog

This morning we are tracking an issue with calls from the PSTN to our auto-attendants are not being routed to the proper location. Callers will dial an extension as normal to either go to the wrong place or be told "This is not a valid extension."

We believe that we are getting dual DTMF tones from our carrier across some numbers. We are opening a case with them to further investigate the issue. Please keep informed through our blog or twitter feed.

@onsip

This morning we are tracking a possible outage affecting a number of accounts. Symptoms are "unable to receive inbound calls" As we have more information we will update this entry. We have engineering looking into it now.

We are currently tracking an outage where some of our clients are unable to receive inbound calls. We have traced this to an issue with our carrier and are working with them to resolve the issue. We will have further updates as warranted.

Have you ever wanted to give someone in the office the chance to answer the phone before the call routes to your auto-attendant? Thanks to a conversation with Cheryl during a new account set up, I think we’ve come up with a great solution. The old methods were kind of unwieldy, using two lines on your phone or having a user’s no answer destination become the auto attendant thus robbing them of their own voicemail box like the rest of your employees.