OnSIP Tips

APR 2012

Posted by Sukanya at 05:10 PM EDT

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'Just Right' - How a Customer Decided on OnSIP

One of the things we sometimes struggle with here at OnSIP is convincing others that we’re different from the competition. We firmly believe that our unique pricing structure, our DIY web administrative portal, and our knowledgeable support staff make us unique, but we’re understandably a little biased. Okay, maybe a lot biased.

We’ve found over the years that nothing paints a picture quite like a customer success story. We’ve accumulated some great ones at onsip.com/success-stories over the years, but it’s always exciting when our customers share their experiences with us.

MAR 2012

Posted by Sukanya at 02:56 PM EDT

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Ensure your Network is OnSIP-ready

A question often asked is: ‘What infrastructure do I need to get started with OnSIP VoIP service?’ The world of the Internet, clouds, networks and communication is fraught with complicated terminology, so I’ll try to distill the basics down to an easily digestible version.

Evaluating Your Network

Bandwidth is the measure of the resources consumed during an Internet transmission. VoIP requires an Internet connection of a certain speed (bit/s) to carry voice as data. VoIP typically requires anywhere from 24kbps to 90 kbps (~100 kbps would be ideal). Video calling, conferencing and other forms of communication may require anywhere from 3 to 20 times as much bandwidth, depending on the desired quality and number of participants.

The quality of the phone call also depends on the quality of the network. The major factors include:

MAR 2012

Posted by Sukanya at 11:39 AM EDT

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Hate Listening to Voicemail? Try Voicemail Transcription With OnSIP + PhoneTag

While we have several options to listen to voicemail (call your voicemail from any phone, listen to your voicemail attachment in your email, listen to voicemail in my.OnSIP), OnSIP customers can also read their voicemail transcriptions via the PhoneTag Voicemail-to-Text (V2T) service.

We've written about this tip before, but we thought we'd publish a refresh for new customers. This is a great feature for anyone who's on the run, often in meetings, or just plain dislikes listening to voicemail.

With a simple set up process, customers can sign up for PhoneTag and receive their voicemails in text format in their inboxes, along with a .wav attachment (or as an SMS if they choose).

MAR 2012

Posted by Sukanya at 11:07 AM EDT

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Next Agent Webinar: Switching to OnSIP is Easy - Part II

Webinar topic: Next Agent Webinar: Switching to OnSIP is Easy - Part II
When: Thursday, Mar 15, at 2 PM EDT

CEO Mike Oeth and Channel Manager Andy Ogg will explain how easy to is to set up an account and get your customers started. Specific topics include network requirements, number porting, choosing the right package based on the customer's business and customizing a la carte features.

Don't forget to watch Switching to OnSIP is Easy - Part I here.

MAR 2012

Posted by Tim Cleves at 05:25 PM EST

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FEB 2012

Posted by Sukanya at 12:19 PM EST

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Announcing Call Park Feature on OnSIP

We're very excited to announce that we'll be offering call park to all of our customers starting today. Our call park app, which we call Parking Lot, is easy to use. Each call park channel is an empty spot where you "hold" a call, allowing you to move your conversation to any other phone in your OnSIP phone system. The process of parking is as simple as transferring:

FEB 2012

Posted by Sukanya at 04:07 PM EST

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What is Required of Me to Become a Reseller?

By Marketing Team Member Sukanya and Channel Manager, Andy

One of the most frequent questions that a reseller new to OnSIP asks is, "How can I get started? What do I need?" All you need to do is get in touch with Andy, our channel manager and he'll get you started. On a general note, we discuss how to get started as a VoIP reseller in general, and what you need to become an OnSIP reseller.

Traditionally, IT resellers had to make significant upfront investments in PBX equipment for their clients. Hosted VoIP largely eliminates the need for such physical equipment. Still, reselling VoIP services requires some basic preparedness, such as:

JAN 2012

Posted by Sukanya at 02:40 PM EST

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Next Agent Webinar: Switching to OnSIP is Easy - Part I

Our ninth webinar, Switching to OnSIP is Easy will be held on Thursday, Jan 19, at 2 PM EDT.

Are your customers paying exorbitant fees per phone line or tied down by unreasonable contracts? Do they have employees located in many different offices? Do your customers have to deal with bulky equipment? Join CEO, Mike Oeth, and Channel Manager, Andy, as they discuss how easy it is to switch to OnSIP from traditional POTS systems, on-premise PBX systems and competitors' hosted services.

Our resellers have customers ranging from 5 seats in one location to 200 seats spread throughout field offices. If you handle a wide variety of clients, our webinars can save you and your customers time and effort. Don't miss this chance to learn how to take advantage of this feature. Simply click on the button below to register.

DEC 2011

Posted by Sukanya at 03:17 PM EST

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Agent Feature: E2 Computers

Steven Suslick at E2 Computers spoke to us last week about why he chooses OnSIP for his customers. He recently signed on to become an OnSIP Agent and had published unbiased first impressions of OnSIP. He hopes to make a big impact in the 1st quarter of 2012. We wanted to learn more about his clients.

Q: What is E2 Computers’ business?

A: E2 Computers is a computer and tech sales and support company in the Tampa Bay area, where we have a retail office. E2 Computers implements IT (computers, phones) for small business and home office clients. Most of our clients have up to 10 users.

NOV 2011

Posted by Sukanya at 03:59 PM EDT

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Call forwarding to an external line: What happens when I don't pick up?

Special thanks to Eric Phipps and Dave Jodhan, NOC Technicians, for providing the information and diagrams in this blog.

One of our customers had an interesting question that concerns setting up group calls and call forwarding:

Can calls be forwarded to an external line like a cellphone if there are multiple devices registered to the same SIP address?

OnSIP has a unique feature that allows any number of user agents (phones, soft phones, etc.) to be registered to the same SIP address. For example, you can have one phone at your cubicle, one at your home office and also a soft phone to take calls on your laptop, all registered to your extension. When a call is made to that extension, all three devices ring, allowing you to take the call on any of them. In usual cases, if the call is not answered on any device, the call is forwarded to a voicemail box associated with that extension.