OnSIP Tips

FEB 2012

Posted by Sukanya at 04:07 PM EST

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What is Required of Me to Become a Reseller?

By Marketing Team Member Sukanya and Channel Manager, Andy

One of the most frequent questions that a reseller new to OnSIP asks is, "How can I get started? What do I need?" All you need to do is get in touch with Andy, our channel manager and he'll get you started. On a general note, we discuss how to get started as a VoIP reseller in general, and what you need to become an OnSIP reseller.

Traditionally, IT resellers had to make significant upfront investments in PBX equipment for their clients. Hosted VoIP largely eliminates the need for such physical equipment. Still, reselling VoIP services requires some basic preparedness, such as:

JAN 2012

Posted by Sukanya at 02:40 PM EST

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Next Agent Webinar: Switching to OnSIP is Easy - Part I

Our ninth webinar, Switching to OnSIP is Easy will be held on Thursday, Jan 19, at 2 PM EDT.

Are your customers paying exorbitant fees per phone line or tied down by unreasonable contracts? Do they have employees located in many different offices? Do your customers have to deal with bulky equipment? Join CEO, Mike Oeth, and Channel Manager, Andy, as they discuss how easy it is to switch to OnSIP from traditional POTS systems, on-premise PBX systems and competitors' hosted services.

Our resellers have customers ranging from 5 seats in one location to 200 seats spread throughout field offices. If you handle a wide variety of clients, our webinars can save you and your customers time and effort. Don't miss this chance to learn how to take advantage of this feature. Simply click on the button below to register.

DEC 2011

Posted by Sukanya at 03:17 PM EST

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Agent Feature: E2 Computers

Steven Suslick at E2 Computers spoke to us last week about why he chooses OnSIP for his customers. He recently signed on to become an OnSIP Agent and had published unbiased first impressions of OnSIP. He hopes to make a big impact in the 1st quarter of 2012. We wanted to learn more about his clients.

Q: What is E2 Computers’ business?

A: E2 Computers is a computer and tech sales and support company in the Tampa Bay area, where we have a retail office. E2 Computers implements IT (computers, phones) for small business and home office clients. Most of our clients have up to 10 users.

NOV 2011

Posted by Sukanya at 03:59 PM EDT

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Call forwarding to an external line: What happens when I don't pick up?

Special thanks to Eric Phipps and Dave Jodhan, NOC Technicians, for providing the information and diagrams in this blog.

One of our customers had an interesting question that concerns setting up group calls and call forwarding:

Can calls be forwarded to an external line like a cellphone if there are multiple devices registered to the same SIP address?

OnSIP has a unique feature that allows any number of user agents (phones, soft phones, etc.) to be registered to the same SIP address. For example, you can have one phone at your cubicle, one at your home office and also a soft phone to take calls on your laptop, all registered to your extension. When a call is made to that extension, all three devices ring, allowing you to take the call on any of them. In usual cases, if the call is not answered on any device, the call is forwarded to a voicemail box associated with that extension.

OCT 2011

Posted by Tim Cleves at 03:00 PM EDT

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funny, leisure

SIP and Sockeye

One of the great things about being SIP Maven for Junction Networks is that the company allows a certain amount of "flex time." As long as you're thinking about SIP (and coming up with clever blog posts) you can occasionally sneak away from work a little early and put in some creative time doing other things. Such as salmon fishing. I happen to live in some of the best salmon fishing waters in the world - British Columbia. It's also home to some of the more creative SIP companies; both Polycom and Aastra have development and research centers here. We're big fans of both Polycom and Aastra. (Have you seen our current Polycom boot server promotion?) I digress. I recently took some flex time and went out in a 19 foot fishing boat with my friends Matthias and David.

AUG 2011

Posted by Nicole at 03:03 PM EDT

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The top ten acronyms used in our knowledgebase as explained by a VoIP noob

This blog was written by Matt Barrett, a new member of our support team.

For those familiar with our website, you’ve seen some of our acronyms--and unless you are a true connoisseur of word-abbreviations, you’ve wondered what at least some of them mean. I, for one, heard the term POTS, thinking we must also have pans, and that SIP was a daintier form of “gulp.”

For the benefit of our customers, blog-followers, and myself, I have compiled a list of the ten most important acronyms that can be found in the Junction Networks knowledgebase.

AUG 2011

Posted by Nicole at 04:12 PM EDT

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4 Steps to Hurricane Irene VoIP Preparedness

This post is by Clorece Kulp, a member of the support team at Junction Networks

While many of us on the East Coast brace for Hurricane Irene, Junction Networks would like to put your mind at ease regarding your phone service. In the event of a power outage there is no need to panic; your phone system is in the Cloud, which means it will still work unlike your former POTS system.

Junction Networks has several redundancies, including secured data centers in both Manhattan, NY and Los Angeles, CA, equipped to handle emergencies. Since all is in the Cloud you will still have access to your calls and never miss a business beat.

AUG 2011

Posted by Nicole at 11:50 AM EDT

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Diary of a Webinar Host: What's a Yugma?

This blog is by Eden Harvest, member of the Support Team here at Junction Networks

The OnSIP basics webinar is a great way for new customers, and those thinking about jumping into the VoIP pool, to get a live view of just how easy it is to get OnSIP working best for your company. I know you must be thinking, "Gee, that sounds interesting, but I sure would like to know more about how this all came about." When Mike Oeth, our CEO, approached me about hosting a biweekly webinar I was flattered, excited, and also a bit scared. Finally, I thought, all those years of voice and diction classes will be put to use.

AUG 2011

Posted by mike.steiner@junctionnetworks.com at 01:00 AM EDT

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Taking the mystery out of porting a phone number

This blog is by Corrie Adochio and Mike Steiner. Our porting pricing has been updated to $15 per number. Please see this page for details.

So you're ready to port your phone number into OnSIP, but don't know where to begin? It's actually really easy to do and just requires a few steps. In this blog, we'll explain the process and provide you with some tips to ensure everything goes as smoothly as possible.

AUG 2011

Posted by Nicole at 11:58 AM EDT

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Cisco RV 120w Router in Review

This blog is by Eric Phipps and Dave Jodhan, NOC Technicians at Junction Networks. The Cisco RV series of routers is an attempt to bring a full featured SOHO Gateway to an affordable level, weaning the Small Office and Home Office users off of devices that are not designed for the business user. Working in Support, one of the painful realities is that customers may make the mistake of purchasing routers designed for home use to run business networks. Running business-class VoIP through devices designed for home use can compound already existing problems. All of a sudden, hundreds of UDP packets need proper routing causing RAM and CPU of these devices to be flooded. This overload can affect services that are crucial to the needs of the business.