OnSIP Tips

11
DEC 2014

Posted by Joseph De Bari at 10:07 AM EST

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OnSIP Tip: Setting your Music on Hold to Play Holiday Music



Have your callers get into the Holiday spirit this December! Did you know that you can set your Music on Hold Streams to play Holiday Music? With an OnSIP Hosted PBX account, you can customize the Hold music that your callers hear from a wide variety of stations and music genres, including Holiday music. Follow the steps below to have your callers hum along to “Jingle Bell Rock”!

Only certain phone models support Music on Hold- please check our Knowledgebase page to view the supporting phones.

19
AUG 2014

Posted by Kevin Bartley at 03:31 PM EDT

902 reads

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VoIP and Teleworking: 6 Productivity Tips for Working at Home

OnSIP Director of Sales Tim Cleves spent the year working from home in Paris using OnSIP Business VoIP.

Nobody knows the ins and outs of working remotely quite like OnSIP Director of Sales Tim Cleves. Tim, who was recently quoted in Investor's Business Daily, has worked from home for over a decade. For the past year, he's been working remotely from Paris by using my.OnSIP, our integrated web app that allows users to establish voice and chat presence amongst their coworkers.

But his experience in France has not always been crepes and airy cafés! Tim has his own rules for remaining productive and effective while working remotely overseas.

25
JUN 2014

Posted by Nicole at 06:06 PM EDT

1093 reads

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Thoughts on WebRTC Conference & Expo and "Where Are All The Web Developers?"

Nicole Hayward, VP of Marketing & Product Management at OnSIP

I recently read a good blog by Billy Chia of Asterisk on NoJitter entitled Developers, Not Dial Tone, and it got me thinking. Billy points out a theme that I also experienced at the recent WebRTC Conference & Expo IV: Many conversations involved how carriers are reacting to WebRTC, getting WebRTC calls to and from the traditional telecom systems, and so on. Terms like "SBC" were spoken, and I think this irritated a handful of WebRTC pioneers.

12
SEP 2013

Posted by Nicole at 11:25 AM EDT

2847 reads

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OnSIP Call Assistant for Google Chrome— Now Helps Customer Support Teams with Zendesk


OnSIP is happy to announce the launch of the OnSIP Call Assistant for Google ChromeTM with Zendesk integration. Previously known as the OnSIP Click-To-Call Extension, this new version is such a handy time saver for support staff who use Zendesk, we've decided to give the extension a new name!

Zendesk builds cloud software for better customer service and is used by 30,000 companies worldwide. As any customer support agent knows, the process of creating a help ticket and gathering the initial information from a caller does not take an insignificant amount of time. By automating the ticket generation process, the OnSIP Call Assistant allows customer support staff to focus their time and energy on actual troubleshooting. OnSIP Call Assistant will automatically create Zendesk tickets for inbound support calls, time-stamp the call, and add identifying information to the ticket— including phone number dialed, callback number, and caller ID name.

05
SEP 2013

Posted by Kevin Bartley at 11:33 AM EDT

2003 reads

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OnSIP Tips

21
AUG 2013

Posted by Kevin Bartley at 02:38 PM EDT

2341 reads

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OnSIP phone provisioning server now supports all Polycom VVX models


We're happy to announce that our phone provisioning server (or boot server), boot.onsip.com, now supports all Polycom VVX Business Media phones. This includes the VVX 1500, 500, 600, and the newer 300/310s and 400/410s. You can now easily provision all your Polycom VVX phones and get updated firmware right through the OnSIP administrative portal. Click here for more details.

Polycom VVX Business Media Phones
08
AUG 2013

Posted by Larry at 12:45 PM EDT

3085 reads

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29
JUL 2013

Posted by Kevin Bartley at 10:32 AM EDT

2064 reads

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19
JUL 2013

Posted by mike.steiner@junctionnetworks.com at 03:24 PM EDT

2597 reads

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OnSIP Tip: Setting Up An External Number to Take Your Calls Outside the Office

Trying to get out of the office on a Friday night to join some friends, but you're stuck on a business call? Did you know that you can very easily transfer the call to your cell phone and take your business with you? This is much easier, and more polite, than hanging up and calling them back. Simply add your cell phone number into the OnSIP admin portal as an external phone number resource and assign it an extension number. Once this is done, you just complete a blind transfer to your cell phone extension and you'll have the freedom to take the call on the road. Here’s how it’s done.

04
APR 2013

Posted by Nicole at 03:42 PM EDT

2129 reads

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Tip for Our OnSIP Agents: Free Webinar Series "More Telecom Clients Through Social Media" Begins Tomorrow


In a time where 90% of tech marketers are maintaining a business presence on Facebook and Twitter , we ask our agents: Are you drumming up revenue using these tools?

If you're not, we can understand why— Making social media work for your business can be a real challenge, and not to mention time consuming. That's why we'd like to recommend to you a free webinar series by a Mojo Marketing, a marketing firm that specializes in telecom clients from the agent to the service provider:

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