OnSIP Tips

This blog is by Tim, the SIP Maven

Sometimes, when a coworker is out of the office, you don't want to listen to several rings or keep the caller waiting to leave a message. Here's an easy set-up that allows you to drag and drop in incoming call directly to a user's voicemail using my.OnSIP. Put the call to rest by hardly lifting a finger!

Here's how you set it up:

I think our new HD music on hold feature is pretty cool. Users who elect to go with the enhanced version can take their pick from a list of thousands of online radio stations, which I’m sure is a lot more variety than they’re used to.

But, if you’re like me, you want your caller to be pumped up for the call by your on-hold music. And, finding the perfect song might be difficult. For example, lets say we want users to hear the music from the Inception trailer ( ominous foghorn in all its glory ) when we put them on hold.

This blog is by Larry, a member of our Support team.

May of our customers call to ask why they haven't received notification about a balance issue, due to a problem with their credit card, until their service is suspended.

Usually, we find it is because the email address in the OnSIP billing contact information is set to an employee who isn't present. (Either the employee is on vacation, out sick, or no longer with the company.)

Just a few days ago, a customer of ours wrote a guest blog on a Phonetag-Zendesk-OnSIP mash-up. As we promised, here is a How-To video from Rob:

I'm really excited about this new feature. I love the idea that I can sit in a meeting and ignore people's talking while reading my voicemail messages on my iPhone. I think it's going to be a real productivity boost!

Seriously now, this is a great tool. Voicemail can become a real pain, as messages pile up. (You'll see in my video I have 39 collected voicemails.) At first, I was a skeptic. Now, I am impressed by the accuracy of the transcription. It's not perfect, but it's close.

A new version of firmware is being pushed to ATT U-verse 2Wire modems that turns on the SIP ALG and prevents users from accessing the advanced tab to turn it off. Currently the only remedy is to have the modem placed in bridge mode and add a router, such as the Linksys WRT54G, which does not have a SIP ALG.

Here are a few external links to help you along with this process:

Mobile SIP Applications: What You Should Know

Mobile SIP applications are here! While this is great news, it's important to be aware of certain security risks and choose your SIP application and SIP application features wisely.

This blog is by Eric, a member of our Support Team

A customer called in with a simple request: “I have different lines on my phone, one for Customer Service, one for Technical Support, and so on. Can I change the ring on my Polycom phone so that each line has its own ring so I know instantly what the person is calling for?”

Lead tracking is essential to marketing strategy. It helps your business compare which advertisements, and on which mediums, generate the most customer interest. With this knowledge, you can make educated decisions about your next marketing investments.

Lead Tracking on the Internet

This blog is by Nicole, a member of the marketing team here at Junction Networks.

One of the convenient features OnSIP provides is voicemail-to-email. As an OnSIP user, you no longer need to dial your own phone number, input your pin, and listen to voicemails. This old process can be tedious. Instead, you can listen to .WAV voicemail attachments wherever you check your email: home laptop, work computer, cell phone... But, if you're an Android user, which I am, you may have discovered that listening to .WAV files is an impossibility. Ack.