Switching over to VoIP services can be a daunting task for small businesses that do not have the time or resources that larger organizations have. There are a few things to keep in mind when shopping for a new VoIP service – whether your business is looking to upgrade from an analog system or to replace your current provider.
Posted by Kevin Bartley at 03:23 PM EDT
Posted by Nicole at 10:46 AM EDT
Blogging. Businesses that aren’t doing it have been in the minority since 2011. It’s become the homecoming game of business. Everybody is going. Everyone is cheering. Some people may be fumbling the proverbial ball, but at least they are trying. Now you feel you must join, and it feels like The Longest Yard.
You’ve read up on the benefits of blogging for your business— awareness, brand recognition, thought leadership, and SEO. Content creation is now rated in the top 5 marketing activities with the highest year over year demand of all activities, according to the popular Moz.com industry survey.
Posted by Kevin Bartley at 09:45 AM EDT
If you're considering a new business VoIP solution, one of the first questions you may ask is: should I consider a hosted/cloud or on-premise phone system? Most hosted solutions require zero on-site hardware, except phones; on-premise solutions need on-site equipment to operate. (That's the key difference, as you probably know.)
We're going to help you decide with this blog, drawn upon our experience providing service for both hosted and on-premise solutions to tens of thousands of SMBs. Plus, we've asked a few IT Managers to weigh in on hosted vs. on-premise for their businesses. Either way, if you're making a switch to VoIP, you're making a good decision. Businesses that transition to VoIP reduce their costs by up to 40%, and save up to 90% on international calls. Nitty gritty comparisons of individual services can only be undertaken with your specific business needs in mind, but we'll address the big picture factors below.
Posted by Joseph De Bari at 02:43 PM EDT
Dealing with the corporate phone system can be stressful, especially in an active law office. When a problem arises, client calls may be missed, resulting in lost revenue and angry colleagues. You may be reliant upon an outside technician to fix the issues and have no choice but to wait. Instead of succumbing to this scenario, you can empower yourself and your office by using a hosted VoIP service.
Hosted VoIP (Voice over Internet Protocol) solutions put you in control and allow you to make instantaneous changes to your phone system as needed. These platforms are easy to manage, and as AttorneyAtWork.com put it, offer a degree of customization you may not have expected from your phone provider. Let’s take a look at what a hosted VoIP solution is and how it can be successfully deployed in your law office.
Posted by Kevin Bartley at 03:05 PM EDT
Phone bills are often an overlooked aspect of a company's overall operating cost. It's not uncommon for business owners to be out of touch with the unnecessary maintenance fees, hidden charges, and built-in cost inefficiency that drive phone bills to excessive highs.
This is especially true for SMBs moving beyond the 5-10 employee mark. Fortune.com suggests, "Fast-growing firms need to upgrade their infrastructure at three critical points or their teams will get lost in inefficiency: At 10 employees, you need a better phone system... Procrastinating on this will kill your growth. Trust me: Your most aggressive rivals made these changes—last year..."
At OnSIP, we often get inquiries from business owners who admit they hadn't even looked at their phone bills in over a year, only now coming to the realization that they're losing hundreds or even thousands of dollars a month on solutions that fall under the 'if it's not broke, don't fix it' threshold. But with modest research, they can find new phone system solutions at substantially lower total cost of ownership with more functionality than they have today.
Posted by Kevin Bartley at 05:39 PM EDT
Whether you're looking for tips to improve your calls with clients, host more productive meetings with your team, or train your team on conference call best practices, you've come to the right place. As a phone system provider, we live and breathe business communications. We understand conference calls can, unfortunately, be the least effective minutes of an employee's day.
To qualify that, writer Derek Thompson cites Intercall, the largest International conference call company, reporting, "More than 60 percent of Intercall's respondents admitted to doing other work or sending an email while on a conference call. More than half the people on the line are eating (hopefully on mute). Just under half are in the bathroom (hopefully on mute!). One in five are shopping. One in 11 are exercising. Six percent are taking another call." [Source: The Atlantic]
Those are some eye opening statistics. So what can you and your team members do to improve conference call efficiency and chair a conference call like a boss? We've collected some expert opinions.
Posted by Kevin Bartley at 02:05 PM EDT
A multi-line deskphone is a staple in today’s business world— in fact, the high-end business phones on the market offer 4+ lines right on the interface. On a typical desk phone, multi-line functionality allows an office worker to manage multiple calls, but it also can enable a receptionist to receive calls that were made to more than one phone number or destination. We’re excited to have upgraded InstaPhone this week to provide multi-line capability.
Posted by Kevin Bartley at 11:59 AM EDT
The flexibility of hosted PBX platforms has enabled employees across the world to work on the go or from the privacy of their homes in unprecedented ways. According to Global Workplace Analytics, over 4 million people work away from the office on a daily basis. When the metric is changed to people who work from home in any capacity, the number balloons to 1/5 of the workforce (30 million people), a figure that has increased almost 80% since 2005.
The absence of in-person interactions make it harder for offsite employees to stay connected to the ecosystem of the office, but with a few basic maintenance steps, remote workers can overcome these barriers and remain integral and informed members of their teams.
Posted by Kevin Bartley at 02:25 PM EDT
The new Smart Queue Dashboard with InstaPhone integration
We're happy to announce our latest hosted PBX feature - Smart Queues, or ACD Queues that allow our customers to gather pertinent insights into their sales and support operations with a real-time dashboard and queue reporting.
Starting today, we now offer two types of ACD Queues: Simple Queues and Smart Queues. Read below to learn more about these queue offerings and the latest enhancements.
Posted by Joseph De Bari at 02:11 PM EST
The OnSIP VoIP Reseller program is for sales consultants and IT specialists interested in offering a reliable, cloud-based business hosted PBX service in their portfolios. Our reseller program has seen marked growth over the years, and we currently have a multitude of talented agents scattered throughout the United States. The OnSIP team is committed to assisting our agents in any way we can, and to that end, we provide a variety of assets that are at our agents’ disposal. Here's a brief overview of the VoIP Reseller resources that we offer.