OnSIP Tips

25
JUN 2014

Posted by Nicole at 06:06 PM EDT

705 reads

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Thoughts on WebRTC Conference & Expo and "Where Are All The Web Developers?"

Nicole Hayward, VP of Marketing & Product Management at OnSIP

I recently read a good blog by Billy Chia of Asterisk on NoJitter entitled Developers, Not Dial Tone, and it got me thinking. Billy points out a theme that I also experienced at the recent WebRTC Conference & Expo IV: Many conversations involved how carriers are reacting to WebRTC, getting WebRTC calls to and from the traditional telecom systems, and so on. Terms like "SBC" were spoken, and I think this irritated a handful of WebRTC pioneers.

12
SEP 2013

Posted by Nicole at 11:25 AM EDT

2362 reads

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OnSIP Call Assistant for Google Chrome— Now Helps Customer Support Teams with Zendesk


OnSIP is happy to announce the launch of the OnSIP Call Assistant for Google ChromeTM with Zendesk integration. Previously known as the OnSIP Click-To-Call Extension, this new version is such a handy time saver for support staff who use Zendesk, we've decided to give the extension a new name!

Zendesk builds cloud software for better customer service and is used by 30,000 companies worldwide. As any customer support agent knows, the process of creating a help ticket and gathering the initial information from a caller does not take an insignificant amount of time. By automating the ticket generation process, the OnSIP Call Assistant allows customer support staff to focus their time and energy on actual troubleshooting. OnSIP Call Assistant will automatically create Zendesk tickets for inbound support calls, time-stamp the call, and add identifying information to the ticket— including phone number dialed, callback number, and caller ID name.

05
SEP 2013

Posted by Kevin Bartley at 11:33 AM EDT

1805 reads

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OnSIP Tips

21
AUG 2013

Posted by Kevin Bartley at 02:38 PM EDT

1989 reads

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OnSIP phone provisioning server now supports all Polycom VVX models


We're happy to announce that our phone provisioning server (or boot server), boot.onsip.com, now supports all Polycom VVX Business Media phones. This includes the VVX 1500, 500, 600, and the newer 300/310s and 400/410s. You can now easily provision all your Polycom VVX phones and get updated firmware right through the OnSIP administrative portal. Click here for more details.

Polycom VVX Business Media Phones
08
AUG 2013

Posted by Larry at 12:45 PM EDT

2498 reads

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29
JUL 2013

Posted by Kevin Bartley at 10:32 AM EDT

1880 reads

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19
JUL 2013

Posted by mike.steiner@junctionnetworks.com at 03:24 PM EDT

2200 reads

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OnSIP Tip: Setting Up An External Number to Take Your Calls Outside the Office

Trying to get out of the office on a Friday night to join some friends, but you're stuck on a business call? Did you know that you can very easily transfer the call to your cell phone and take your business with you? This is much easier, and more polite, than hanging up and calling them back. Simply add your cell phone number into the OnSIP admin portal as an external phone number resource and assign it an extension number. Once this is done, you just complete a blind transfer to your cell phone extension and you'll have the freedom to take the call on the road. Here’s how it’s done.

04
APR 2013

Posted by Nicole at 03:42 PM EDT

1957 reads

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Tip for Our OnSIP Agents: Free Webinar Series "More Telecom Clients Through Social Media" Begins Tomorrow


In a time where 90% of tech marketers are maintaining a business presence on Facebook and Twitter , we ask our agents: Are you drumming up revenue using these tools?

If you're not, we can understand why— Making social media work for your business can be a real challenge, and not to mention time consuming. That's why we'd like to recommend to you a free webinar series by a Mojo Marketing, a marketing firm that specializes in telecom clients from the agent to the service provider:

08
JAN 2013

Posted by Samantha Avignone at 10:39 AM EST

3142 reads

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OnSIP Tips & Tricks: "Find Me, Follow Me" Type Feature

Blog by, Chuck Dunne, member of the OnSIP Sales Team and Samantha Avignone

Whether you're typically in and out of the office, or you just stepped out for the day and want to maintain an "at work" presence, or you're looking to increase your availability, you will enjoy the Find Me Follow Me phone feature. The idea of this feature is to forward your calls from your office phone to different phones until the call reaches you. You'll never miss a call again!

With OnSIP, you can set up the "Find Me Follow Me" behavior by choosing failover destinations for your call in the admin portal. You can keep it simple and after, say, 15 seconds, fail over your office calls directly to your cell phone. Or, you can send the call to as many OnSIP registered devices as you like and finally to an external phone.

27
DEC 2012

Posted by Nicole at 10:53 AM EST

5843 reads

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Keep up the Holiday Cheer with Festive Music on Hold

Some employees may have this entire week off. For those who don't, it's important to keep spreading the holiday cheer so as not to slip into the workplace blues. I suggest bringing festive foods to work, treating yourself a fancy Starbucks holiday drink, and/or buying a boxing day item for 75%+ off during your lunch break. Here's another way to keep the holiday cheer going for people who call you at work: Holiday Music on Hold!

How?

OnSIP Enhanced Music on Hold lets you choose from thousands of streaming Internet radio stations, including holiday stations. Here's how you get started:

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