OnSIP is happy to announce the launch of the OnSIP Call Assistant for Google ChromeTM with Zendesk integration. Previously known as the OnSIP Click-To-Call Extension, this new version is such a handy time saver for support staff who use Zendesk, we've decided to give the extension a new name!
Zendesk builds cloud software for better customer service and is used by 30,000 companies worldwide. As any customer support agent knows, the process of creating a help ticket and gathering the initial information from a caller does not take an insignificant amount of time. By automating the ticket generation process, the OnSIP Call Assistant allows customer support staff to focus their time and energy on actual troubleshooting. OnSIP Call Assistant will automatically create Zendesk tickets for inbound support calls, time-stamp the call, and add identifying information to the ticket— including phone number dialed, callback number, and caller ID name.