On Monday, OnSIP was pleased to announce a new partnership with Telecom Brokers, a Master Agent recently ranked in Orange County Business Journal’s 2014 list of Top 30 Telecommunications Companies. We are enthusiastic about this partnership, our company’s first master agency collaboration, as it puts Telecom Brokers’ extensive array of resources and expertise at our Channel’s disposal.
Posted by Kevin Bartley at 04:37 PM EST
Posted by Kevin Bartley at 11:39 AM EST
We're happy to announce our new partnership with Telecom Brokers, the full service master agency that offers phone service, Internet, MPLS, Cloud Computing, and other services to businesses across the country. Telecom Brokers decided to add OnSIP to their roster because of our unique pay-as-you-go business VoIP plans, BYOD flexibility, and our WebRTC-based solutions such as InstaCall.
"With their breakthrough WebRTC solution and unique approach to pricing their Hosted VoIP services, OnSIP adds scope and choice to the Telecom Brokers portfolio," said Vice President of Telecom Brokers Nancy Ridge. "We are excited to bring these new solutions to our Agent Partners."
Posted by Kevin Bartley at 09:30 AM EDT
InstaPhone in Salesforce Brings Instant Video Calls and Advanced CRM To World's Leading Customer Service Platform
Now a Salesforce AppExchange Program Partner, OnSIP is happy to announce a new application: InstaPhone for Salesforce is a time-saving, video-capable web phone that runs right in Salesforce— no downloads required!
InstaPhone, of course, is our browser-based web phone that leverages WebRTC to bring the full functionality of a desk phone and video calling right into an Internet browser. And now we've integrated its powers with Salesforce.com's leading global CRM platform.
"InstaPhone in Salesforce gives users unprecedented abilities in CRM management," said OnSIP Director of Sales Tim Cleves. "The prospect of an instant video call, anchored by automatic CRM lookup, allows users to connect with customers in a more personal way. It's a great tool to build one-on-one relationships and enable trust between a business and its customers."
Posted by Mike Oeth at 12:48 PM EDT
In response to this recent New York Times article on VoIP fraud
Sadly enough, there will always be people looking to exploit security lapses in technology for their own personal gain. Stories about millions of credit card numbers being stolen from large retail organizations and big banks are recent examples. And VoIP is no different. There are always people looking to exploit lapses in security in the VoIP space. Luckily, with a hosted PBX solution such as OnSIP, one can mitigate many of the security challenges that plague other industries.
Posted by Kevin Bartley at 12:46 PM EDT
Versatile business VoIP platforms allow users to take calls with flexibility and convenience. OnSIP's SIP alias feature, which allows for sub-users to be created for a single user, gives employees a way to set up separate lines on their phone for the various ways in which they might be reached— e.g. extension dialed (internal call), dialed from the sales queue, or reached via the support group. This lets users distinguish between their internal calls, sales calls, and support calls, thus allowing them to calibrate their response appropriately.
Posted by Kevin Bartley at 11:35 AM EDT
- Mask DTLS everywhere
- WebRTC.MediaHandler: remember when to call self.onIceCompleted
- Pass logger from MediaHandler to MediaStreamManager
- Grammar: parse entire event-type into a string
- Subscriptions now emit accepted
- Removed old subscriptions on resubscribe
- Update MediaHandler.js - Fix Chrome HOLD
- Session#refer: actually define originalTarget
- WebRTC.MediaHandler#getDescription: call #render() after stream is added
- UA#onTransportError: don't try next transport if UA is closed
- UA: listen for 'unload' and call #stop()
Posted by Kevin Bartley at 10:48 AM EDT
We're excited to attend Salesforce's Dreamforce 2014 this week, October 13-16 in San Francisco. The conference is a high-energy event that brings together industry visionaries, product experts, and world leaders who will offer wide-ranging discussions on how to transform your business and your life. As a company that uses SalesForce for sales and support on a day-to-day basis, we're looking forward to gaining new insights into how the technology can be utilized to build lasting relationships with our business VoIP customers as well as network with people who are as interested in excellent CRM as we are.
Posted by Kevin Bartley at 03:29 PM EDT
The WebRTC Conference and Expo is slated to have its latest run at the San Jose Convention Center in San Jose, California on November 18-20, 2014. As Gold Sponsors of the event, OnSIP will host our traditional booth demonstrating our latest WebRTC-based products, and Lead Developer Will Mitchell will lead a talk about WebRTC and how it has been fully integrated into OnSIP's mature platform.
Team OnSIP mans the booth
Posted by Kevin Bartley at 12:17 PM EDT
We want our customers to have a business VoIP solution that's more than a phone system. From our Unified Communications platform my.onsip to our in-browser integration with InstaCall and InstaPhone, OnSIP's platform shows that telephony itself is not the only communications solution today's customer requires.
Besides these obvious answers, there are also some lesser known integrative bits of our platform that can prove especially useful for workers on the go. For instance, consider our voicemail to email option, a feature that automatically sends voicemail recordings to your email inbox in a .wav format.
Posted by Kevin Bartley at 04:31 PM EDT
OnSIP uses Zendesk everyday to help us better serve our customers' needs. The platform has saved our Customer Success Team countless hours with streamlined logistical and coordinating support that allows our staff to offer efficient and superior service.
We've teamed up with Zendesk in the past when we built the OnSIP Call Assistant, a Chrome extension that automatically creates Zendesk tickets for inbound support calls, including information such as phone number dialed, callback number, caller ID name, and time stamp.
Members of our team were recently excited to attend Illuminate and ZenU, two Zendesk related events in NYC, to preview new features, learn about Zendesk development, and engage in discussions about superior customer service.