OnSIP News

JAN 2015

Posted by Joseph De Bari at 02:31 PM EST

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OnSIP Tip: Using Call Groups and Business Hour Rules to Unify Offices in Different Time Zones

Business Hosted PBX platforms allow companies much flexibility in setting up their phone systems. Chuck Dunne, OnSIP Senior Account Manager, made OnSIP Hosted PBX work to a customer’s advantage in addressing a rather intricate situation. This customer had 2 offices in different time zones, and wanted to have everyone’s phones ring upon an incoming call, but only when each office was open. Chuck was able to assist the customer in setting up their Hosted PBX to accomplish this by using call groups and business hour rules.

Read on to find out how they did it!

JAN 2015

Posted by Kevin Bartley at 11:49 AM EST

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Lollipop WebView Allows WebRTC To Run Natively Inside Android Apps - We Gave It A Whirl

Lollipop (Android 5.0) brought a newly designed WebView to the mobile OS when it was released at the end of 2014. Lollipop's WebView is an HTML and JavaScript renderer that can be used to display websites within a mobile application. The feature will streamline production for developers who used to have to code their own WebView to incorporate WebRTC-based features into their native Android apps.

"Now that Android Lollipop includes a WebRTC-capable WebView, hybrid app developers can easily stream media with the same API they're accustomed to using in desktop browsers," said OnSIP Software Engineer Joseph Frazier. "This allows developers to straddle the best of both worlds without having to bundle a separate WebView into their app."

OnSIP InstaPhone runs inside a native Android application that we built in our labs
JAN 2015

Posted by Joseph De Bari at 01:44 PM EST

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OnSIP CEO Cooks a Recipe from Ed's Kitchen Simple!

We've had a great response to our blog spotlight last month on Ed's Kitchen Simple, a YouTube cooking channel hosted by OnSIP VoIP reseller Ed Szamborski of Aaccess Network Communications. Our own CEO, Michael Oeth, was inspired to try one of Ed's recipes: Beef Stew, episode #72.

Read on to view Ed's original video and Mike's response video about his experience and how the recipe came out!

JAN 2015

Posted by Kevin Bartley at 04:12 PM EST

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OnSIP for Developers: New Resources, New Pricing Plan

New OnSIP for Developers documentation teaches developers how to build instant voice and video chats from start to finish

OnSIP for Developers shows interested developers how to build streaming voice and video chats by using the OnSIP platform. With new hands on tutorials, OnSIP for Developers is geared toward OnSIP users who want to build powerful real-time communications apps from scratch. And today we're happy to announce a new pricing model and new resources for developers who are interested in using OnSIP to build cloud communications in their web apps.

OnSIP for Developers is a section of our website created by our software engineers for developers of all backgrounds and interests. Our team used our mature SIP network to build the apps that they highlight in the tutorials. This is the same platform we use to host our hosted PBX service, which at writing powers over 30,000 businesses.

JAN 2015

Posted by Kevin Bartley at 12:23 AM EST

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Gartner Report Highlights Growth of Contextualized Video Chat Support

To kick off the new year, Gartner recently released "Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement", a report that outlined the evolution of customer engagement going into 2015. The study examined the growing importance of mobile and video-based chat for businesses that want to connect with customers in a smart way. Consider the following statistics.

  • By 2018, 5% of customer service cases will be initiated by Internet-connected devices, up from 0.02% in 2014.
  • Over 100 of the 500 largest global businesses will introduce video-based chat by 2018 for customer-facing interactions.
  • By 2017, one-third of all customer service interactions will still require the support of a human intermediary.
  • By 2018, 75% of social-only customer service agents will be blended into the customer service agent pool.
  • By 2018, 50% of agent interactions will be influenced by real-time analytics.
DEC 2014

Posted by Kevin Bartley at 01:45 PM EST

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WebRTC 2014: A Year In Review by OnSIP

2014 was a big year for WebRTC. Between technical advancements, wider implementation, and broader user bases, WebRTC has flourished remarkably throughout its fledging ecosystem and beyond. Here we offer a collection of some of the more noteworthy WebRTC happenings in 2014. What will 2015 bring for the growing technology? Stay posted on our blog to keep up with the latest WebRTC news.


1/29 - IETF assigned an RFC number to the SIP WebSocket specification, a drafted document to standardize transporting SIP signaling using HTML5's realtime WebSocket API


2/03 - RTCDataChannel is used prominently in Pipe, an app that transfers large files within Facebook, taking advantage of WebRTC's peer to peer framework.

Breaking with streaming real-time communications apps, Pipe uses WebRTC P2P to transfer files
DEC 2014

Posted by Joseph De Bari at 09:40 AM EST

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OnSIP Agent Is Also the Host of a YouTube Cooking Channel!

The OnSIP Channel Partner- VoIP Reseller Program has been steadily growing over the years, and we have motivated and knowledgeable agents all throughout the country. While these agents have continually demonstrated success in selling and supporting OnSIP Business VoIP, it turns out many of them are Renaissance Men and Women!

One of our most successful agents is Aaccess Network Communications, Inc., located throughout Southern New York. Ed Szamborski, the CEO of Aaccess, is also a cook on the side. He has his own cooking channel on YouTube, where he guides viewers through recipes in an easy-to-follow manner.

Check it out!

DEC 2014

Posted by Joseph De Bari at 11:28 AM EST

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Software Team Tips to Keep the Momentum Going Through the Holiday Season

The Holidays are upon us, and it’s a great time of year to take that well-deserved vacation. This upcoming season is predicted to be the busiest holiday travel season on record, according to a recent USA Today article. With many Americans away from their jobs for extended weekends or long vacations, it can be a challenge for software teams to keep the momentum going in the office during this period!

We wanted to pass along some advice from two product leaders at our company on keeping their teams’ productivity high during the Holiday season. At OnSIP, we utilize the Agile Software Development method, which focuses on small groups closely working together. I asked vice president of marketing and product management Nicole Hayward and lead developer Will Mitchell about maintaining momentum in our agile work environment over the holidays.

DEC 2014

Posted by Kevin Bartley at 12:02 PM EST

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OnSIP Admin Portal Gets a Facelift

We're happy to announce that our Admin Portal is getting a brand new facelift just in time for the new year. Starting today, users will notice a reimagined design when they log into the Admin Portal. The change is entirely aesthetic and will not alter functionality in any way, but the sleek new design is just a preview of things to come. We have many exciting features we're planning to release in 2015, and it all starts with this revamped interface.

DEC 2014

Posted by Joseph De Bari at 10:07 AM EST

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OnSIP Tip: Setting your Music on Hold to Play Holiday Music

Have your callers get into the Holiday spirit this December! Did you know that you can set your Music on Hold Streams to play Holiday Music? With an OnSIP Hosted PBX account, you can customize the Hold music that your callers hear from a wide variety of stations and music genres, including Holiday music. Follow the steps below to have your callers hum along to “Jingle Bell Rock”!

Only certain phone models support Music on Hold- please check our Knowledgebase page to view the supporting phones.