OnSIP News

MAY 2015

Posted by Will at 03:19 PM EDT

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WebRTC Conference and Expo Panel Asks: Is SIP Holding WebRTC Back?

Last week, we attended the WebRTC World Conference and Expo in Miami. We were excited to be a Gold Sponsor for the Expo, and we were thrilled to be a part of the bustling dialogue of the event. It was a great experience, an opportunity to meet developers using OnSIP developer accounts and SIP.js in their applications, and also a chance to discuss, at length, new and controversial topics in WebRTC.

Between CTO John Riordan's keynote and my three scheduled talks, it was already a busy agenda. One of my favorite sessions, though, turned out to be one of the last. The description was pointed, asking if SIP is a boon to WebRTC, or if it is instead holding us back from achieving the full potential of real time communications on the Web.

MAY 2015

Posted by Kevin Bartley at 02:05 PM EDT

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Need a Multi-Line Softphone Recommendation? Try InstaPhone

A multi-line deskphone is a staple in today’s business world— in fact, the high-end business phones on the market offer 4+ lines right on the interface. On a typical desk phone, multi-line functionality allows an office worker to manage multiple calls, but it also can enable a receptionist to receive calls that were made to more than one phone number or destination. We’re excited to have upgraded InstaPhone this week to provide multi-line capability.

MAY 2015

Posted by Kevin Bartley at 02:34 PM EDT

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MAY 2015

Posted by Joseph Frazier at 04:26 PM EDT

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SIP.js 0.7.0 Adds Fixes and Support for Attended Transfer - Recommended Upgrade

We have just released a new version of SIP.js, our SIP Javascript stack that's perfect for developers who want to build WebRTC-based features. SIP.js 0.7.0 is now the most stable, comprehensive version of the library to date.

"SIP.js 0.7.0 is a minor version bump from 0.6.4," said OnSIP Developer Joseph Frazier. "It contains Attended Transfer support, improved Session and MediaHandler events, and a handful of other bug fixes. We recommend that all users upgrade to this latest version."

MAY 2015

Posted by Kevin Bartley at 02:14 PM EDT

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OnSIP Named Semi-Finalist in 2015 Pipeline Innovation Awards

In more awards news, OnSIP was recently chosen as a semi-finalist in the 2015 Pipeline Innovation Awards.

Our InstaCall solution is in the running for the organization's Customer Experience award, a distinction that highlights the way new features have reimagined the way customers can use a company's platform. The award aims to highlight the premier tier of innovation and competition related to the latest technical developments in the integrated communications and entertainment marketplace.

MAY 2015

Posted by James Criscuolo at 03:43 PM EDT

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InstaPhone Adopts Strongest Possible Encryption With Perfect Forward Secrecy In Latest Browser Releases

Firefox 38 incorporates Perfect Forward Secrecy into WebRTC apps

Even as WebRTC gains wider acceptance, the implementation of the technology in web browsers remains a moving target for developers.

Most browsers operate on six week release schedules, so it is important for our engineers to stay ahead of new developments by checking beta and even alpha builds of relevant browsers to guarantee a stable environment for our users.

Many necessary changes are small front-end considerations, because browser APIs automatically update without our handiwork. But with Mozilla recently announcing that they would force Perfect Forward Secrecy in Firefox, we had to make a few back-end changes with InstaPhone to ensure that the app would still work for every calling scenario our hosted PBX customers require.

MAY 2015

Posted by Kevin Bartley at 01:49 PM EDT

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OnSIP's InstaCall Solution Nominated for Pipeline Innovation Award in Customer Experience

We're happy to announce our recent nomination for the Pipeline Innovation Award in Customer Experience for our InstaCall solution. The nomination aims to highlight unique features that have reimagined the way customers use communications platforms - a feat our suite solution of InstaCall and InstaPhone was designed to address on our hosted PBX offering.

Pipeline magazine presents communications service providers with critical industry information relevant to driving profitability and delivering the latest generation of communication services. The magazine keeps abreast of market demands, government mandates, technical advances, and industry trends with objective journalism. The Innovation Award is an annual recognition of companies that are finding new ways to make their customers experience the power of their platforms.

APR 2015

Posted by Kevin Bartley at 02:25 PM EDT

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OnSIP Smart Queue Brings Real-Time Dashboard Overview And New Reports To ACD Queue

The new Smart Queue Dashboard with InstaPhone integration

We're happy to announce our latest hosted PBX feature - Smart Queues, or ACD Queues that allow our customers to gather pertinent insights into their sales and support operations with a real-time dashboard and queue reporting.

Starting today, we now offer two types of ACD Queues: Simple Queues and Smart Queues. Read below to learn more about these queue offerings and the latest enhancements.

APR 2015

Posted by Nicole at 11:07 AM EDT

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Gartner Names OnSIP A 'Cool Vendor' In Unified Communications

We're happy to announce our inclusion in Gartner's recently released "Cool Vendors in Unified Communications, 2015" report for OnSIP InstaPhone, available in the Salesforce AppExchange. The Cool Vendor distinction was given this year to five providers for their advancements in UC. The report focused on providers leveraging the latest video communications technologies, including Web Real-Time Communications (WebRTC)

“OnSIP is thrilled to be named a Cool Vendor in Unified Communications by Gartner,” said OnSIP Cofounder and President Robert Wolpov in today's press release. “Our commitment to advancing the latest web technologies rockets OnSIP beyond commodity PBX replacement services. OnSIP's InstaPhone and InstaCall solutions are helping businesses move their everyday real-time communications to the web, where voice calls, video sessions, messaging, and context can truly be unified into one seamless customer interaction.”

APR 2015

Posted by Kevin Bartley at 11:50 AM EDT

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OnSIP Welcomes Shawn Paprocki To Our Team

National Channel Manager Shawn Paprocki

We're happy to introduce Shawn Paprocki, the latest member of the OnSIP Team!

Shawn will be working as a National Channel Manager, a position that makes him our lead contact for agents and resellers across the country. He comes to us from Armnet, a business software firm with a specialization in corporate finance.

Shawn holds a degree in finance from Eastern Connecticut State University. He enjoys traveling, learning about new cultures, golfing, jogging, and trying new cuisines.

Welcome, Shawn! We're happy to have you on staff.