OnSIP News

JUN 2015

Posted by Kevin Bartley at 09:10 AM EDT

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OnSIP Customer Success Team Takes Home Bronze Stevie Award at American Business Awards

American Business Awards OnSIP

On Monday night, our Customer Success team took home the Bronze Stevie Award at the American Business Awards Ceremony for the Customer Service Team of the Year - Computer Software category. Larry Browne, our Director of Customer Success, was on hand at the Fairmont Millennium Park Hotel in Chicago to receive the award.

“Creating relationships with customers is every bit as important as working with them to solve their issues,” said Larry. “We build trust with customers. They know when they call, they’re going to get the answer they need, and we work to make it as pleasant an experience as possible. Many customers are surprised the first time they call that we answer so quickly and think we have a much larger team. I love talking with people and assisting them with their issues— big or small. Every day is a series of new challenges.”

JUN 2015

Posted by James Criscuolo at 04:47 PM EDT

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ClueCon 2015: 3 Reasons Why Open Source VoIP and WebRTC Developers Should Attend

OnSIP is developed on open source software, and we are proponents of open source projects. One open source project that is beloved at OnSIP is FreeSWITCH. Many of the great business telephony features we offer today are built using it. (One example is our latest Smart Queue feature).

FreeSWITCH was conceived during a discussion between several open source leaders with a goal to improve the state of existing Internet telephony options. That meeting/event was named ClueCon, which has become a leading annual telephony and VoIP developers conference.

JUN 2015

Posted by Kevin Bartley at 03:26 PM EDT

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Smart Queues Out of Beta, Added Remote Agent Login/Logout

Smart Queue Dashboard
The Queue Dashboard gives admins a complete overview of Smart Queues directly from InstaPhone

We're happy to announce that Smart Queues are officially out of Beta. To mark the occasion, we've added a Remote Log In/Log Out feature to our Smart Queues. The Queue Dashboard in InstaPhone will now allow Queue Supervisors to log individual agents in or out of a given queue, rather than having the agent manually enter in numerical codes from their phone.

"As a Sales manager, it's vitally important for me to be able to monitor our Inbound Sales Queue," said Director of Sales Tim Cleves. "I can track call volume and assess the need to add more Sales agents quickly as the situation warrants. Being able to log agents in and out of the Sales queue remotely provides additional functionality and flexibility to manage queues better. Also, salespeople are only human and they can sometimes forget to log themselves in and out of the queues, so I can now do it for them!"

MAY 2015

Posted by Kevin Bartley at 10:58 AM EDT

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Scalability, Flexibility, and InstaCall: Key Factors That Moved The Tax Authority Over to OnSIP

The Tax Authority specializes in preparing Federal and State tax returns across the United States. Focusing on individuals and businesses within Sierra Vista, Arizona, The Tax Authority has over 14 years of experience in achieving tax and investment goals. A recent OnSIP customer in 2015, The Tax Authority currently claims 8 hosted PBX users, and remains an example of how small businesses can implement some of our latest features, such as the InstaCall solution. We spoke to Lyle Cantrell, President of The Tax Authority, to get his take on the OnSIP experience.

MAY 2015

Posted by Will at 03:19 PM EDT

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WebRTC Conference and Expo Panel Asks: Is SIP Holding WebRTC Back?

Last week, we attended the WebRTC World Conference and Expo in Miami. We were excited to be a Gold Sponsor for the Expo, and we were thrilled to be a part of the bustling dialogue of the event. It was a great experience, an opportunity to meet developers using OnSIP developer accounts and SIP.js in their applications, and also a chance to discuss, at length, new and controversial topics in WebRTC.

Between CTO John Riordan's keynote and my three scheduled talks, it was already a busy agenda. One of my favorite sessions, though, turned out to be one of the last. The description was pointed, asking if SIP is a boon to WebRTC, or if it is instead holding us back from achieving the full potential of real time communications on the Web.

MAY 2015

Posted by Kevin Bartley at 02:05 PM EDT

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Need a Multi-Line Softphone Recommendation? Try InstaPhone

A multi-line deskphone is a staple in today’s business world— in fact, the high-end business phones on the market offer 4+ lines right on the interface. On a typical desk phone, multi-line functionality allows an office worker to manage multiple calls, but it also can enable a receptionist to receive calls that were made to more than one phone number or destination. We’re excited to have upgraded InstaPhone this week to provide multi-line capability.

MAY 2015

Posted by Kevin Bartley at 02:34 PM EDT

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MAY 2015

Posted by Joseph Frazier at 04:26 PM EDT

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SIP.js 0.7.0 Adds Fixes and Support for Attended Transfer - Recommended Upgrade

We have just released a new version of SIP.js, our SIP Javascript stack that's perfect for developers who want to build WebRTC-based features. SIP.js 0.7.0 is now the most stable, comprehensive version of the library to date.

"SIP.js 0.7.0 is a minor version bump from 0.6.4," said OnSIP Developer Joseph Frazier. "It contains Attended Transfer support, improved Session and MediaHandler events, and a handful of other bug fixes. We recommend that all users upgrade to this latest version."

MAY 2015

Posted by Kevin Bartley at 02:14 PM EDT

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OnSIP Named Semi-Finalist in 2015 Pipeline Innovation Awards

In more awards news, OnSIP was recently chosen as a semi-finalist in the 2015 Pipeline Innovation Awards.

Our InstaCall solution is in the running for the organization's Customer Experience award, a distinction that highlights the way new features have reimagined the way customers can use a company's platform. The award aims to highlight the premier tier of innovation and competition related to the latest technical developments in the integrated communications and entertainment marketplace.

MAY 2015

Posted by James Criscuolo at 03:43 PM EDT

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InstaPhone Adopts Strongest Possible Encryption With Perfect Forward Secrecy In Latest Browser Releases

Firefox 38 incorporates Perfect Forward Secrecy into WebRTC apps

Even as WebRTC gains wider acceptance, the implementation of the technology in web browsers remains a moving target for developers.

Most browsers operate on six week release schedules, so it is important for our engineers to stay ahead of new developments by checking beta and even alpha builds of relevant browsers to guarantee a stable environment for our users.

Many necessary changes are small front-end considerations, because browser APIs automatically update without our handiwork. But with Mozilla recently announcing that they would force Perfect Forward Secrecy in Firefox, we had to make a few back-end changes with InstaPhone to ensure that the app would still work for every calling scenario our hosted PBX customers require.