OnSIP News

28
OCT 2014

Posted by Kevin Bartley at 09:30 AM EDT

699 reads

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InstaPhone in Salesforce Brings Instant Video Calls and Advanced CRM To World's Leading Customer Service Platform

Now a Salesforce AppExchange Program Partner, OnSIP is happy to announce a new application: InstaPhone for Salesforce is a time-saving, video-capable web phone that runs right in Salesforce— no downloads required!

InstaPhone, of course, is our browser-based web phone that leverages WebRTC to bring the full functionality of a desk phone and video calling right into an Internet browser. And now we've integrated its powers with Salesforce.com's leading global CRM platform.

"InstaPhone in Salesforce gives users unprecedented abilities in CRM management," said OnSIP Director of Sales Tim Cleves. "The prospect of an instant video call, anchored by automatic CRM lookup, allows users to connect with customers in a more personal way. It's a great tool to build one-on-one relationships and enable trust between a business and its customers."

22
OCT 2014

Posted by Mike Oeth at 12:48 PM EDT

441 reads

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OnSIP Sidesteps VoIP Fraud Trends Highlighted In NYTimes

In response to this recent New York Times article on VoIP fraud

Sadly enough, there will always be people looking to exploit security lapses in technology for their own personal gain. Stories about millions of credit card numbers being stolen from large retail organizations and big banks are recent examples. And VoIP is no different. There are always people looking to exploit lapses in security in the VoIP space. Luckily, with a hosted PBX solution such as OnSIP, one can mitigate many of the security challenges that plague other industries.

21
OCT 2014

Posted by Kevin Bartley at 12:46 PM EDT

283 reads

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OnSIP Tip: Use SIP Aliases to Screen Incoming Calls

Versatile business VoIP platforms allow users to take calls with flexibility and convenience. OnSIP's SIP alias feature, which allows for sub-users to be created for a single user, gives employees a way to set up separate lines on their phone for the various ways in which they might be reached— e.g. extension dialed (internal call), dialed from the sales queue, or reached via the support group. This lets users distinguish between their internal calls, sales calls, and support calls, thus allowing them to calibrate their response appropriately.

17
OCT 2014

Posted by Kevin Bartley at 11:35 AM EDT

409 reads

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SIP.js 0.6.3 Adds Fixes and Optimization for Firefox 33 - Recommended Upgrade

sipjslogo

We have just released a new version SIP.js, our SIP Javascript stack that's perfect for developers who want to build WebRTC-based features. SIP.js 0.6.3 is now the most stable, comprehensive version of the library to date. Here are some highlighted improvements:

  • Mask DTLS everywhere
  • WebRTC.MediaHandler: remember when to call self.onIceCompleted
  • Pass logger from MediaHandler to MediaStreamManager
  • Grammar: parse entire event-type into a string
  • Subscriptions now emit accepted
  • Removed old subscriptions on resubscribe
  • Update MediaHandler.js - Fix Chrome HOLD
  • Session#refer: actually define originalTarget
  • WebRTC.MediaHandler#getDescription: call #render() after stream is added
  • UA#onTransportError: don't try next transport if UA is closed
  • UA: listen for 'unload' and call #stop()
13
OCT 2014

Posted by Kevin Bartley at 10:48 AM EDT

305 reads

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OnSIP To Attend Dreamforce 2014 for Customer Service Summit

We're excited to attend Salesforce's Dreamforce 2014 this week, October 13-16 in San Francisco. The conference is a high-energy event that brings together industry visionaries, product experts, and world leaders who will offer wide-ranging discussions on how to transform your business and your life. As a company that uses SalesForce for sales and support on a day-to-day basis, we're looking forward to gaining new insights into how the technology can be utilized to build lasting relationships with our business VoIP customers as well as network with people who are as interested in excellent CRM as we are.

07
OCT 2014

Posted by Kevin Bartley at 03:29 PM EDT

527 reads

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WebRTC Conference & Expo Discount Passes

The WebRTC Conference and Expo is slated to have its latest run at the San Jose Convention Center in San Jose, California on November 18-20, 2014. As Gold Sponsors of the event, OnSIP will host our traditional booth demonstrating our latest WebRTC-based products, and Lead Developer Will Mitchell will lead a talk about WebRTC and how it has been fully integrated into OnSIP's mature platform.

Team OnSIP mans the booth
03
OCT 2014

Posted by Kevin Bartley at 12:17 PM EDT

618 reads

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OnSIP Tip: Voicemail to Email For Business VoIP Users

We want our customers to have a business VoIP solution that's more than a phone system. From our Unified Communications platform my.onsip to our in-browser integration with InstaCall and InstaPhone, OnSIP's platform shows that telephony itself is not the only communications solution today's customer requires.

Besides these obvious answers, there are also some lesser known integrative bits of our platform that can prove especially useful for workers on the go. For instance, consider our voicemail to email option, a feature that automatically sends voicemail recordings to your email inbox in a .wav format.

01
OCT 2014

Posted by Kevin Bartley at 04:31 PM EDT

373 reads

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OnSIP Team Attends Zendesk Seminars to Streamline Hosted PBX Customer Service

OnSIP uses Zendesk everyday to help us better serve our customers' needs. The platform has saved our Customer Success Team countless hours with streamlined logistical and coordinating support that allows our staff to offer efficient and superior service.

We've teamed up with Zendesk in the past when we built the OnSIP Call Assistant, a Chrome extension that automatically creates Zendesk tickets for inbound support calls, including information such as phone number dialed, callback number, caller ID name, and time stamp.

Members of our team were recently excited to attend Illuminate and ZenU, two Zendesk related events in NYC, to preview new features, learn about Zendesk development, and engage in discussions about superior customer service.

24
SEP 2014

Posted by Kevin Bartley at 03:00 PM EDT

657 reads

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InstaCall Enables Hanse Environmental To Connect With Global Customer Base For No Extra Cost

John Hanse, owner of Hanse Environmental Inc., hosts a seminar in Shanghai on designing and building durable products

For over twenty years, Hanse Environmental has been a global supplier of Environmental Stress Systems, or devices that can achieve and sustain both normal and extreme temperatures with speed and consistency. This comes in handy for companies who need to see if their products can operate correctly in specific climates. Since becoming an OnSIP customer two years ago, Hanse Environmental has been implementing some of our latest features, including OnSIP InstaCall. We recently reached out to company owner John Hanse to get his take on how InstaCall has helped his business

12
SEP 2014

Posted by Kevin Bartley at 03:16 PM EDT

568 reads

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OnSIP's SIP.js Site Gets A Makeover

New SIP.js site pairs interactive tutorials with pertinent documentation

We recently gave our SIP.js site a total makeover. SIP.js, for those unacquainted, is our customized, open source JavaScript library that we used to build WebRTC-based products such as InstaCall and InstaPhone. On the new site, video chat demos - powered by WebRTC - are paired right next to the lines of SIP.js code that are actually needed for these features to run. Think of the site as an interactive tutorial that helps you harness the power of WebRTC via SIP.js.

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