OnSIP News

01
OCT 2014

Posted by Kevin Bartley at 04:31 PM EDT

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OnSIP Team Attends Zendesk Seminars to Streamline Hosted PBX Customer Service

OnSIP uses Zendesk everyday to help us better serve our customers' needs. The platform has saved our Customer Success Team countless hours with streamlined logistical and coordinating support that allows our staff to offer efficient and superior service.

We've teamed up with Zendesk in the past when we built the OnSIP Call Assistant, a Chrome extension that automatically creates Zendesk tickets for inbound support calls, including information such as phone number dialed, callback number, caller ID name, and time stamp.

Members of our team were recently excited to attend Illuminate and ZenU, two Zendesk related events in NYC, to preview new features, learn about Zendesk development, and engage in discussions about superior customer service.

24
SEP 2014

Posted by Kevin Bartley at 03:00 PM EDT

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InstaCall Enables Hanse Environmental To Connect With Global Customer Base For No Extra Cost

John Hanse, owner of Hanse Environmental Inc., hosts a seminar in Shanghai on designing and building durable products

For over twenty years, Hanse Environmental has been a global supplier of Environmental Stress Systems, or devices that can achieve and sustain both normal and extreme temperatures with speed and consistency. This comes in handy for companies who need to see if their products can operate correctly in specific climates. Since becoming an OnSIP customer two years ago, Hanse Environmental has been implementing some of our latest features, including OnSIP InstaCall. We recently reached out to company owner John Hanse to get his take on how InstaCall has helped his business

12
SEP 2014

Posted by Kevin Bartley at 03:16 PM EDT

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OnSIP's SIP.js Site Gets A Makeover

New SIP.js site pairs interactive tutorials with pertinent documentation

We recently gave our SIP.js site a total makeover. SIP.js, for those unacquainted, is our customized, open source JavaScript library that we used to build WebRTC-based products such as InstaCall and InstaPhone. On the new site, video chat demos - powered by WebRTC - are paired right next to the lines of SIP.js code that are actually needed for these features to run. Think of the site as an interactive tutorial that helps you harness the power of WebRTC via SIP.js.

05
SEP 2014

Posted by Kevin Bartley at 01:35 PM EDT

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WebRTC, TMC, ITEXPO

28
AUG 2014

Posted by Kevin Bartley at 10:20 AM EDT

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OnSIP VP Discusses Female Leadership In Tech At 8th Annual Women in the Channel Networking Event, Cloud Partners 2014

According to a recent report, men outnumber women 7 to 3 in tech jobs in New York City (OnSIP's main office location). Last year, while women made up 53% of the college graduates, only 41% of the science and engineering degrees went to women, and men were employed at twice the rate of women in STEM occupations (men 31% while women just 15%) [Thinkprogress.org]. It's statistics like these that make Women in the Channel a vital organization with an important mission to support and inspire women in the telecommunications industry.

The 8th Women in the Channel (WiC) Networking and Enrichment Event will be held at the Cloud Partners Conference and Expo on September 7th 5:00 PM at the Hilton New Orleans Riverside in the Starboard Ballroom. Nicole Hayward, who is both VP of Marketing and Product Management at OnSIP and a WiC board member, will moderate a highly anticipated panel entitled "Women in Leadership" to discuss what the challenges and opportunities are for future generations of female leaders.

26
AUG 2014

Posted by Kevin Bartley at 10:53 AM EDT

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OnSIP Adds Panasonic KX-UTG300 to Boot Server

OnSIP recently added the Panasonic KX-UTG300 business VoIP phone to our configuration boot server. The KX-UTG300 offers a full 5-inch color LCD touch screen, and a user-friendly graphical interface like a smart phone. In addition to making calls, the phone allows users to check email and view schedules in a calendar, which gives employees a centralized communications experience. The device is designed to be fully interoperable with leading hosted and open-source telecommunication server platforms such as OnSIP. It is fully optimized for OnSIP's HD voice feature.

KX-UTG300
19
AUG 2014

Posted by Kevin Bartley at 03:31 PM EDT

679 reads

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VoIP and Teleworking: 6 Productivity Tips for Working at Home

OnSIP Director of Sales Tim Cleves spent the year working from home in Paris using OnSIP Business VoIP.

Nobody knows the ins and outs of working remotely quite like OnSIP Director of Sales Tim Cleves. Tim, who was recently quoted in Investor's Business Daily, has worked from home for over a decade. For the past year, he's been working remotely from Paris by using my.OnSIP, our integrated web app that allows users to establish voice and chat presence amongst their coworkers.

But his experience in France has not always been crepes and airy cafés! Tim has his own rules for remaining productive and effective while working remotely overseas.

15
AUG 2014

Posted by Kevin Bartley at 10:50 AM EDT

660 reads

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OnSIP Team Members Speak, Showcase, and Participate in WebRTC Events at ITEXPO 2014

Our team travelled to Las Vegas last week for ITEXPO, the country's premiere business technology conference. Team members spoke on panels, discussed our offerings, and showcased InstaCall and The OnSIP Network, our latest WebRTC solutions. The gathering attracted a range of service providers, carriers, enterprises, resellers, and developers of all molds, and it marked the final stop on our "WebRTC Event Tour" this summer. We were excited to be there, and here's what happened.

OnSIP CTO John Riordan grins in hopeful anticipation of the day's events
13
AUG 2014

Posted by Kevin Bartley at 03:16 PM EDT

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OnSIP Engineer Takes Over the World with WebRTC Attack Robot

Last week at ClueCon 2014, OnSIP Principal Architect Eric Tamme wanted to show that our SIP platform can be used for functions beyond real-time communications. As a scalable, robust, WebRTC integrated architecture, The OnSIP Network is the perfect option for developers who want to connect people in innovative ways. But for once in his life, Eric was not interested in connecting people via real-time communications.

What Eric wanted to do was take over the world.

"I wanted to build something interesting and different," Eric said. "Everyone knows how WebRTC can be used for video chat. I hoped to build a project that would show how our SIP platform could be used for all sorts of stuff. That's how I landed on the concept of the Attack Robot."

Meet your doom, earthling! The WebRTC Attack Robot drives across the floor menacingly.
08
AUG 2014

Posted by Kevin Bartley at 01:17 PM EDT

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OnSIP CTO and VP Talk WebRTC At Upcoming ITEXPO Las Vegas

We're excited to attend ITEXPO on August 11-14, the world's leading business technology trade show that attracts a range of service providers, carriers, enterprises, resellers, and developers. OnSIP CTO John Riordan will speak at ITEXPO's Smart Voice Conference on the panel "Service Providers and Smart Voice - How Do They Fit Together?" at 4:30 PM on 8/11 (Monday).

On the same day, OnSIP VP of Marketing and Product Management Nicole Hayward will also be speaking on the panel "What WebRTC Means to Your Enterprise Communications" at 2:30 PM. Other OnSIP team members will showcase our InstaCall solution at booth 200D in the Enterprise WebRTC Solutions Pavilion.

It's certainly a busy week for us! We're looking forward to sharing our solutions and experiences with other members of the business technology community.

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