I am a huge fan of My.OnSIP.com. Ok, yes, I'm supposed to be, but still, I love it. I love drag and drop call transfer. I love that I don't have to remember extensions - I just click on a name to call someone. I can see who is on a phone call before I call or IM them. My.OnSIP.com has given me hours of productivity and saved me untold levels of phone-tag frustration. One of the harder things for me to give up, however, was my other Instant Messaging clients. On my Mac I prefer Adium and for Windows my choice is PSI. On the iPhone I prefer IM+ Lite and the recently announced Meebo. I have contacts in there from my AIM days, from Gmail and others. When an IM came in, I had to check two different applications to see who was chatting with me.
Posted by Mike Oeth at 12:54 PM EST
Posted by Mike Oeth at 12:28 PM EST
Posted by John Riordan at 02:14 PM EST
I occasionally get questioned about our choice to run our own network and servers when we could outsource it all to a "cloud" provider like Amazon and thus save a lot of money while simultaneously improving the reliability of our service. I hate this question because it is loaded, and I know they are not likely to understand why we can't run on a cloud service no matter how patiently I try to explain the technical issues.
Anyway, Amazon's EC2 cloud systems are now apparently dropping packets and having network latency issues. People running near real-time applications like gaming and VoIP are not having a happy time and they are apparently scrambling all around trying to figure out why their services are going to crap and, all the while, Amazon says there is no problem. I imagine that these folks did not get an SLA from Amazon with respect to network performance.
Posted by Leo Zheng at 10:31 PM EST
Service outages happen. Sometimes it’s the result of something you did, but more often than not it’s caused by factors completely out of your control. If you’re in the business of providing a hosted service over the Internet, then chances are that this unfortunate situation will happen to you at one point or another. We would all love to say that it has been XX months or X years since we’ve had any problems, but the fact of the matter is that when something like this happens (and it most likely will), what’s most important is how you deal with it.
Now we don’t know exactly what occurred but from what we’ve heard and read (there’s quite a bit of chatter on Twitter from actual packet8 customers), it seems like Packet8’s customer service/response during the outage was a bit iffy.
Posted by Mike Oeth at 09:45 AM EST
e-Week is reporting that Google has big plans for VoIP in 2010. This is great news. Really great news. SIP-enabling Google Voice a la Gizmo5 would be a huge shot in the arm for SIP, solidifying its appeal to the masses. However, it still does not address the needs of business customers. Small and medium businesses are flocking to cloud computing in general and hosted VoIP specifically, but Google Voice is ignoring this segment of the market completely.
Here are the top three reasons a small business should use the OnSIP Hosted PBX by Junction Networks instead of Google Voice:
Posted by Mike Oeth at 02:37 PM EST
There is no easy way to say this. Starting Friday November 13, 2009, calls to these seemingly free conference services and other reverse billing services will be charged at $0.50 per minute. Starting Friday November 13, 2009, the affected rate centers are: (712) 432-xxxx and (712) 338-xxxx
Posted by Mike Oeth at 11:42 AM EDT
We do sincerely apologize for this service interruption. We know that you have many choices for your phone service, and we deeply appreciate your patience and understanding during yesterday's interruption of service. Below are the full details of the service issue. One of the first things we do when a service issue occurs is update our Network Alert Blog and Twitter page with as much information as we have at that time. We then post comments to that original post as we learn more.
Posted by Leo Zheng at 01:36 PM EDT
You should use Site Specific Browsers. Here's why.
But if you’re like me, and you somehow find yourself with 25 open tabs, running all of these sites in the same browser might turn into a problem. Let’s say a nasty popup somehow makes it through and screws everything up, or my browser suddenly stops responding for whatever reason. Well then I’m kind of out of luck. I have to reload everything and hope that everything got saved.
Posted by Mike Oeth at 02:27 PM EDT