Industry News

MAY 2015

Posted by Kevin Bartley at 10:51 AM EDT

611 reads

Share this

Four Expert Cold Calling Tips To Heat Up Your Sales in 2015

Cold calling has a bad rap these days. Inbound marketing and sales experts might tell you not to waste your time— The buyers of today want to research products and investigate solutions on their own time. Cold calling is too interruptive. But the fact of the matter is, cold calling may still be vital to your business, especially if you provide a B2B product or service that requires a high degree of targeting busy executives and forming interpersonal relationships.

Yes, it's true that buyers today are more empowered, and it's harder than it's ever been to grab their attention. Some of the bleakest statistics show that as little as 2% of all cold calls end in advancement conversations with actual decision makers. With such a tight window of opportunity, sales representatives must be equipped to speedily steer the conversation forward, establish a connection of trust and authority with the caller, educate soundly, and clearly articulate the next phase in the buying process to both the lead and the sales team at large. How? We asked a few sales experts and gathered four vital tips to cold calling.

MAY 2015

Posted by Will at 03:19 PM EDT

938 reads

Share this

WebRTC Conference and Expo Panel Asks: Is SIP Holding WebRTC Back?

Last week, we attended the WebRTC World Conference and Expo in Miami. We were excited to be a Gold Sponsor for the Expo, and we were thrilled to be a part of the bustling dialogue of the event. It was a great experience, an opportunity to meet developers using OnSIP developer accounts and SIP.js in their applications, and also a chance to discuss, at length, new and controversial topics in WebRTC.

Between CTO John Riordan's keynote and my three scheduled talks, it was already a busy agenda. One of my favorite sessions, though, turned out to be one of the last. The description was pointed, asking if SIP is a boon to WebRTC, or if it is instead holding us back from achieving the full potential of real time communications on the Web.

MAY 2015

Posted by Kevin Bartley at 02:05 PM EDT

670 reads

Share this

Need a Multi-Line Softphone Recommendation? Try InstaPhone

A multi-line deskphone is a staple in today’s business world— in fact, the high-end business phones on the market offer 4+ lines right on the interface. On a typical desk phone, multi-line functionality allows an office worker to manage multiple calls, but it also can enable a receptionist to receive calls that were made to more than one phone number or destination. We’re excited to have upgraded InstaPhone this week to provide multi-line capability.

MAY 2015

Posted by Kevin Bartley at 02:34 PM EDT

771 reads

Share this

MAY 2015

Posted by Joseph Frazier at 04:26 PM EDT

531 reads

Share this

SIP.js 0.7.0 Adds Fixes and Support for Attended Transfer - Recommended Upgrade

We have just released a new version of SIP.js, our SIP Javascript stack that's perfect for developers who want to build WebRTC-based features. SIP.js 0.7.0 is now the most stable, comprehensive version of the library to date.

"SIP.js 0.7.0 is a minor version bump from 0.6.4," said OnSIP Developer Joseph Frazier. "It contains Attended Transfer support, improved Session and MediaHandler events, and a handful of other bug fixes. We recommend that all users upgrade to this latest version."

MAY 2015

Posted by Kevin Bartley at 11:59 AM EDT

469 reads

Share this

Managing A Remote Support Team

The flexibility of hosted PBX platforms has enabled employees across the world to work on the go or from the privacy of their homes in unprecedented ways. According to Global Workplace Analytics, over 4 million people work away from the office on a daily basis. When the metric is changed to people who work from home in any capacity, the number balloons to 1/5 of the workforce (30 million people), a figure that has increased almost 80% since 2005.

The absence of in-person interactions make it harder for offsite employees to stay connected to the ecosystem of the office, but with a few basic maintenance steps, remote workers can overcome these barriers and remain integral and informed members of their teams.

MAY 2015

Posted by Kevin Bartley at 02:14 PM EDT

321 reads

Share this

OnSIP Named Semi-Finalist in 2015 Pipeline Innovation Awards

In more awards news, OnSIP was recently chosen as a semi-finalist in the 2015 Pipeline Innovation Awards.

Our InstaCall solution is in the running for the organization's Customer Experience award, a distinction that highlights the way new features have reimagined the way customers can use a company's platform. The award aims to highlight the premier tier of innovation and competition related to the latest technical developments in the integrated communications and entertainment marketplace.

MAY 2015

Posted by James Criscuolo at 03:43 PM EDT

368 reads

Share this

InstaPhone Adopts Strongest Possible Encryption With Perfect Forward Secrecy In Latest Browser Releases

Firefox 38 incorporates Perfect Forward Secrecy into WebRTC apps

Even as WebRTC gains wider acceptance, the implementation of the technology in web browsers remains a moving target for developers.

Most browsers operate on six week release schedules, so it is important for our engineers to stay ahead of new developments by checking beta and even alpha builds of relevant browsers to guarantee a stable environment for our users.

Many necessary changes are small front-end considerations, because browser APIs automatically update without our handiwork. But with Mozilla recently announcing that they would force Perfect Forward Secrecy in Firefox, we had to make a few back-end changes with InstaPhone to ensure that the app would still work for every calling scenario our hosted PBX customers require.

MAY 2015

Posted by Kevin Bartley at 01:49 PM EDT

461 reads

Share this

OnSIP's InstaCall Solution Nominated for Pipeline Innovation Award in Customer Experience

We're happy to announce our recent nomination for the Pipeline Innovation Award in Customer Experience for our InstaCall solution. The nomination aims to highlight unique features that have reimagined the way customers use communications platforms - a feat our suite solution of InstaCall and InstaPhone was designed to address on our hosted PBX offering.

Pipeline magazine presents communications service providers with critical industry information relevant to driving profitability and delivering the latest generation of communication services. The magazine keeps abreast of market demands, government mandates, technical advances, and industry trends with objective journalism. The Innovation Award is an annual recognition of companies that are finding new ways to make their customers experience the power of their platforms.

APR 2015

Posted by Kevin Bartley at 02:25 PM EDT

797 reads

Share this

OnSIP Smart Queue Brings Real-Time Dashboard Overview And New Reports To ACD Queue

The new Smart Queue Dashboard with InstaPhone integration

We're happy to announce our latest hosted PBX feature - Smart Queues, or ACD Queues that allow our customers to gather pertinent insights into their sales and support operations with a real-time dashboard and queue reporting.

Starting today, we now offer two types of ACD Queues: Simple Queues and Smart Queues. Read below to learn more about these queue offerings and the latest enhancements.