Industry News

04
AUG 2015

Posted by Nicole at 01:27 PM EDT

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Update on SPIT Calls to Polycom Phones

Yesterday, we published a blog on SPIT calling to Polycom phones. This was an issue our customers experienced over the weekend and throughout Monday. It has been affecting Polycom users on the Internet at large. Today, we implemented a configuration change to our customers' Polycom phones to cut down on the SPIT calls, and we wanted to expand on that here. If you are still experiencing SPIT calls now, please reboot your phone or contact our Customer Success Team for help.

03
AUG 2015

Posted by Nicole at 06:01 PM EDT

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SPIT Calling to Polycom Phones

Over the weekend and continuing through today, Monday, August 3rd, we have had a handful of customers notifying us of calls to individual Polycom phones on their network originating from Extension 1101. These calls are being placed by phantom dialers on the Internet. They are sending out INVITE packets to IP addresses, hoping to find an exposed PBX or phone they can exploit. This is defined as Spam over Internet Telephony (SPIT).

31
JUL 2015

Posted by Kevin Bartley at 12:32 PM EDT

454 reads

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What is a PBX Phone System?

If you've just begun researching phone solutions for your business, you may have come across the acronymPBX, which stands for Private Branch Exchange. Wondering what it means? We're here to help.

PBX is simply a term meaning business-grade phone system. Business phone systems offer key voice features that companies need to run daily operations. Such features include: extension dialing, business hour settings to route calls off hours, customer waiting queues, music on hold, and call conferencing. Residential telephone lines and cell phone services do not offer these features, which, in short, connect people at work.

29
JUL 2015

Posted by Kevin Bartley at 12:37 PM EDT

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New Feature: Email Reports Now Available for Smart Queues

Smart Queue Email Reports

We recently expanded our ACD queues to include a real-time queue dashboard and queue reporting, as well as remote agent login/logout, and now we're adding email reports into the mix.

This new feature gives customers the ability to have periodic queue activity summaries sent directly to inboxes of your choosing—. Scheduling these reports for specified recipients is a convenient way to keep track of queue performance data- not to mention saving you time in the process.

23
JUL 2015

Posted by Kevin Bartley at 02:58 PM EDT

732 reads

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Top Notch Business VoIP Support, By The Numbers

OnSIP CEO Mike Oeth continues to answer at least one support call per day to stay in touch with what our customers think

Our Customer Success Team's performance metrics continued to impress last month according to Zendesk:

  • Average first reply time dropped from 2.1 hours to 1 hour
  • Customer satisfaction rate increased from 98.6% to 98.8%
  • One-touch resolution jumped from 32.7% to 33.5%

Customer satisfaction is important. Poor customer service costs American companies about $41 billion per year in lost revenue. On the other hand, 69% of Americans would recommend a company to a friend after a positive customer experience.

21
JUL 2015

Posted by Kevin Bartley at 03:22 PM EDT

983 reads

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50 VoIP Office Phones of 2015 - Ordered by Price

Are you considering new business VoIP phones for your office? If so, you're in the right place. Below is a list of 50 feature-rich and cost effective options available for businesses in 2015.

Please note that you should check with your phone system provider on compatibility before buying.

If you'd like some in-depth information on phones that are compatible with OnSIP and have been tested for quality, check out our VoIP Phone Reviews!

  1. Grandstream GXP1610 Beta – $45

  2. Great budget phone with impressive audio quality.

15
JUL 2015

Posted by Kevin Bartley at 02:27 PM EDT

584 reads

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New Feature: Stream External Music Files With Music On Hold While Your Customers Wait For Service

According to a study by CNN, 70 percent of callers who are on hold in silence hang up within 60 seconds. Of them, 35 percent won't call back.

Silence, it seems, is deadly when it comes to sales and support calls.

That's why we're happy to announce that you can now use MP3s and other external files to power your Music On Hold streams. We want to give you a variety of options to keep your callers entertained as they patiently wait for service.

creating new music on hold streams
13
JUL 2015

Posted by Kevin Bartley at 03:23 PM EDT

797 reads

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Small Business VoIP Services - 5 Tips You Should Know

Switching over to VoIP services can be a daunting task for small businesses that do not have the time or resources that larger organizations have. There are a few things to keep in mind when shopping for a new VoIP service – whether your business is looking to upgrade from an analog system or to replace your current provider.

07
JUL 2015

Posted by Kevin Bartley at 09:57 AM EDT

976 reads

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30
JUN 2015

Posted by Kevin Bartley at 03:31 PM EDT

891 reads

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Managing Employees On a Remote Basis: Building Team Unity

According to the Harvard Business Review, up to 79% of employees work in geographically dispersed groups. Effective management of remote employees is critical for the success of your team, but it turns out that off-site workers need to be managed much like your onsite team. It's only the means of integrating them into the office that differs.

Here are four tips highlighting the most important aspects of managing your remote team members.

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