Industry News

28
JAN 2015

Posted by Kevin Bartley at 02:31 PM EST

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OnSIP's Versatile Platform Carries The Office Through Record Setting....Blizzard?

We take our employees' safety very seriously at OnSIP, which is why our company founders decided to make Tuesday a work from home day in light of the historic blizzard that beset the Northeast not twenty four hours ago. But our company, like so many other OnSIP hosted PBX customers, kept everything moving from various locations on Tuesday by using all the tools our platform has to offer.

By Monday night, forecasters were dredging up statistics from the 1800s to contextualize Juno's awesome power

"It was nice having everything on my laptop all at once," said OnSIP Lead Developer Will Mitchell. "InstaPhone enabled me to keep voice and video communications open with my co-workers right from my browser. I didn't have to work near my phone and could limit my focus to the task at hand. I just needed my version of Chrome to access the full capabilities of our hosted PBX platform."

20
JAN 2015

Posted by Kevin Bartley at 11:49 AM EST

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Lollipop WebView Allows WebRTC To Run Natively Inside Android Apps - We Gave It A Whirl

Lollipop (Android 5.0) brought a newly designed WebView to the mobile OS when it was released at the end of 2014. Lollipop's WebView is an HTML and JavaScript renderer that can be used to display websites within a mobile application. The feature will streamline production for developers who used to have to code their own WebView to incorporate WebRTC-based features into their native Android apps.

"Now that Android Lollipop includes a WebRTC-capable WebView, hybrid app developers can easily stream media with the same API they're accustomed to using in desktop browsers," said OnSIP Software Engineer Joseph Frazier. "This allows developers to straddle the best of both worlds without having to bundle a separate WebView into their app."

OnSIP InstaPhone runs inside a native Android application that we built in our labs
12
JAN 2015

Posted by Kevin Bartley at 04:12 PM EST

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OnSIP for Developers: New Resources, New Pricing Plan

New OnSIP for Developers documentation teaches developers how to build instant voice and video chats from start to finish

OnSIP for Developers shows interested developers how to build streaming voice and video chats by using the OnSIP platform. With new hands on tutorials, OnSIP for Developers is geared toward OnSIP users who want to build powerful real-time communications apps from scratch. And today we're happy to announce a new pricing model and new resources for developers who are interested in using OnSIP to build cloud communications in their web apps.

OnSIP for Developers is a section of our website created by our software engineers for developers of all backgrounds and interests. Our team used our mature SIP network to build the apps that they highlight in the tutorials. This is the same platform we use to host our hosted PBX service, which at writing powers over 30,000 businesses.

09
JAN 2015

Posted by Kevin Bartley at 12:23 AM EST

712 reads

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Gartner Report Highlights Growth of Contextualized Video Chat Support

To kick off the new year, Gartner recently released "Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement", a report that outlined the evolution of customer engagement going into 2015. The study examined the growing importance of mobile and video-based chat for businesses that want to connect with customers in a smart way. Consider the following statistics.

  • By 2018, 5% of customer service cases will be initiated by Internet-connected devices, up from 0.02% in 2014.
  • Over 100 of the 500 largest global businesses will introduce video-based chat by 2018 for customer-facing interactions.
  • By 2017, one-third of all customer service interactions will still require the support of a human intermediary.
  • By 2018, 75% of social-only customer service agents will be blended into the customer service agent pool.
  • By 2018, 50% of agent interactions will be influenced by real-time analytics.
31
DEC 2014

Posted by Kevin Bartley at 01:45 PM EST

1103 reads

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WebRTC 2014: A Year In Review by OnSIP

2014 was a big year for WebRTC. Between technical advancements, wider implementation, and broader user bases, WebRTC has flourished remarkably throughout its fledging ecosystem and beyond. Here we offer a collection of some of the more noteworthy WebRTC happenings in 2014. What will 2015 bring for the growing technology? Stay posted on our blog to keep up with the latest WebRTC news.

January

1/29 - IETF assigned an RFC number to the SIP WebSocket specification, a drafted document to standardize transporting SIP signaling using HTML5's realtime WebSocket API

February

2/03 - RTCDataChannel is used prominently in Pipe, an app that transfers large files within Facebook, taking advantage of WebRTC's peer to peer framework.

Breaking with streaming real-time communications apps, Pipe uses WebRTC P2P to transfer files
18
DEC 2014

Posted by Kevin Bartley at 12:02 PM EST

634 reads

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OnSIP Admin Portal Gets a Facelift

We're happy to announce that our Admin Portal is getting a brand new facelift just in time for the new year. Starting today, users will notice a reimagined design when they log into the Admin Portal. The change is entirely aesthetic and will not alter functionality in any way, but the sleek new design is just a preview of things to come. We have many exciting features we're planning to release in 2015, and it all starts with this revamped interface.

08
DEC 2014

Posted by Kevin Bartley at 02:13 PM EST

401 reads

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WebRTC Conference and Expo V Recap In Numbers

In case you missed our vice president of marketing's recap on the WebRTC Conference and Expo V, the show brought together a diverse spectrum of industry figures to discuss the future of the burgeoning technology. OnSIP Lead Developer Will Mitchell gave a keynote speech on "Federation and WebRTC" while CTO John Riordan spoke on the panel "Signaling for Different Applications." Here's a roundup of the event in numbers.

  • 760+ Attendees
  • 250+ Companies
  • 90 Experts Speakers & Moderators
  • 45 Sponsors & Exhibits
  • 18 WebRTC Demos
  • 805+ Social Media Mentions
  • 1,442,795+ Total Social Reach
  • 35+ WebRTC Blasts to 50,000+ Emails
  • 16+ Press Releases
  • 81 Media Pick Ups
  • 8 print ads in 2 magazines with a total reach of 114,000 Subscribers
  • 22 Media Partners & 7 Association Partners
26
NOV 2014

Posted by Kevin Bartley at 08:11 PM EST

367 reads

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Black Friday: Take Advantage of our Referral Program and Get Even More OnSIP Credit

With Thanksgiving coming up on Thursday, we all know what that means: turkey, stuffing, mashed potatoes, generally lying around the house after overeating, and…BLACK FRIDAY DEALS! Or should I say, Thanksgiving night deals, with many stores opening at 5 or 6pm on Thanksgiving.

And now, OnSIP is offering our own Black Friday promo. We are giving away additional credit in our ongoing Referral Program for OnSIP Hosted PBX customers. You’ll get an extra $50 (bringing the total amount of OnSIP credit to $300) if you refer an interested 5+ person business between 12:00 am and 11:59 pm Friday, November 28.

To get started, please visit this page

24
NOV 2014

Posted by Nicole at 04:21 PM EST

1128 reads

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19
NOV 2014

Posted by Kevin Bartley at 11:15 AM EST

762 reads

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Using SIP.js to Customize the CRM Capabilities of InstaPhone in Salesforce

InstaPhone for Salesforce offers unprecedented CRM capabilities for sales and support staff. Features such as automatic customer lookup are built directly into InstaPhone for Salesforce, so call center employees can be better prepared to close deals, offer beneficial advice, and create smoother interactions that hone in on a customer's identified needs.

But the possibilities for advanced CRM in InstaPhone are not limited to these preset features. By harnessing the power of SIP.js and InstaCall, users of InstaPhone for Salesforce can retain vital customer information, such as the page and sales items a customer viewed before s/he made the call. This gives a sales representative pertinent information about what the caller is interested in or how far along s/he is in the buying process.

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