Industry News

26
FEB 2015

Posted by Kevin Bartley at 11:58 AM EST

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Codementor Uses OnSIP to Power WebRTC-Based Educational Platform

Codementor is a live educational platform that teaches interested developers new programming skills in real-time via skilled experts. Codementor is implementing the OnSIP platform in a unique way - instead of coming to us for hosted PBX services, they wanted to use the underlying SIP architecture of our network to power streaming learning tools built with WebRTC. The CEO of Codementor, Weiting Liu, recently sat down with us to discuss his company's utilization of OnSIP.

1. Tell us about Codementor – Please provide a brief history and introduction.

Codementor is a live 1:1 help marketplace for developers. We’re making it easy for developers to connect with experts via screen sharing, video and chat. Since launching in March 2014, we now have over 2,200 vetted experts, including O’Reilly book authors, creators of popular open source projects, and engineers at top tech companies.

24
FEB 2015

Posted by Kevin Bartley at 12:31 PM EST

349 reads

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23
FEB 2015

Posted by Kevin Bartley at 10:52 AM EST

331 reads

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New Phone Review: Grandstream GXV3275

The Grandstream GXV3275 is a touch screen phone that tries to meld the seamlessness of Android smartphones with the functionality of leading IP phones. Overall, the phone appears to operate more like an Android tablet than a standard desk phone. With SIP video phone capabilities, and a gaggle of software features, the device is well-suited for anyone looking for powerful features and strong telepresence.

Read the full overview in our phone reviews section.

20
FEB 2015

Posted by Kevin Bartley at 09:16 AM EST

297 reads

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The Top Five Advanced VoIP Features Your Business Needs

Businesses that utilize VoIP are increasingly relying on advanced functionality to conduct their day-to-day operations. In today's market, a robust hosted PBX platform offers its customers not only a solid foundation of classic features, but also a bevy of powerful pioneering capabilities that allow its users to empower and customize their phone system experience.

Between seamless video calling and groundbreaking voice quality, the top hosted VoIP services are pushing the boundaries of how users communicate. Here are five top advanced VoIP features that businesses should consider for their evolving needs.

Seamless video conferencing

According to a Gartner study, over 100 of the 500 largest global businesses will introduce video-based chat by 2018 for customer-facing interactions. The number of people who work from home in any capacity has increased 80% since 2005 to 30 million. That's why the best hosted PBX platforms are honing their video calling offerings. They want their customers can stay in sync with this increasingly crucial demand.

11
FEB 2015

Posted by Kevin Bartley at 11:47 AM EST

1260 reads

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Top 5 IP Phones For Hosted PBX

Choosing the right IP Phone for your business is a critical step for new customers who want to take advantage of all the advanced features a hosted PBX can offer. At OnSIP, we stick to a Bring Your Own Device (BYOD) policy, giving our customers complete freedom over what type of phones they implement.

But we do maintain a review section on our site to give our customers objective reports on popular phone models. With all the phones on the market, it can sometimes seem daunting to pick the right one. That's why we've narrowed it down a bit by choosing the Top 5 IP Phones to go with your business.

Polycom Soundpoint 550

The Polycom 550 is one of the best phones sitting in our labs. It delivers the best in handset and speakerphone voice quality, a customizable XHTML interface, a glossy 320x160 backlit LCD screen, and more features than we can cover.

Although we prefer to think of ourselves as neutral and invite you to bring whatever hardware you want to our service, in the back of our minds, we’re kind of secretly hoping you’re bringing a fleet of 550s. Don’t tell anyone.

03
FEB 2015

Posted by Kevin Bartley at 12:39 PM EST

587 reads

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Underneath the Hood: Fun Facts About InstaPhone

InstaPhone takes on the full functionality of a traditional desk phone without requiring anything but an internet browser to run. We've collected a few interesting stats about how customers are using InstaPhone. This data includes what features are the the most popular, what devices are used most, and other pertinent information that helps us cater to our customers' needs.

Browser Usage

Chrome - 91.97%

Firefox - 7.97 %

Maxthon - .05%

28
JAN 2015

Posted by Kevin Bartley at 02:31 PM EST

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OnSIP's Versatile Platform Carries The Office Through Record Setting....Blizzard?

We take our employees' safety very seriously at OnSIP, which is why our company founders decided to make Tuesday a work from home day in light of the historic blizzard that beset the Northeast not twenty four hours ago. But our company, like so many other OnSIP hosted PBX customers, kept everything moving from various locations on Tuesday by using all the tools our platform has to offer.

By Monday night, forecasters were dredging up statistics from the 1800s to contextualize Juno's awesome power

"It was nice having everything on my laptop all at once," said OnSIP Lead Developer Will Mitchell. "InstaPhone enabled me to keep voice and video communications open with my co-workers right from my browser. I didn't have to work near my phone and could limit my focus to the task at hand. I just needed my version of Chrome to access the full capabilities of our hosted PBX platform."

20
JAN 2015

Posted by Kevin Bartley at 11:49 AM EST

964 reads

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Lollipop WebView Allows WebRTC To Run Natively Inside Android Apps - We Gave It A Whirl

Lollipop (Android 5.0) brought a newly designed WebView to the mobile OS when it was released at the end of 2014. Lollipop's WebView is an HTML and JavaScript renderer that can be used to display websites within a mobile application. The feature will streamline production for developers who used to have to code their own WebView to incorporate WebRTC-based features into their native Android apps.

"Now that Android Lollipop includes a WebRTC-capable WebView, hybrid app developers can easily stream media with the same API they're accustomed to using in desktop browsers," said OnSIP Software Engineer Joseph Frazier. "This allows developers to straddle the best of both worlds without having to bundle a separate WebView into their app."

OnSIP InstaPhone runs inside a native Android application that we built in our labs
12
JAN 2015

Posted by Kevin Bartley at 04:12 PM EST

439 reads

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OnSIP for Developers: New Resources, New Pricing Plan

New OnSIP for Developers documentation teaches developers how to build instant voice and video chats from start to finish

OnSIP for Developers shows interested developers how to build streaming voice and video chats by using the OnSIP platform. With new hands on tutorials, OnSIP for Developers is geared toward OnSIP users who want to build powerful real-time communications apps from scratch. And today we're happy to announce a new pricing model and new resources for developers who are interested in using OnSIP to build cloud communications in their web apps.

OnSIP for Developers is a section of our website created by our software engineers for developers of all backgrounds and interests. Our team used our mature SIP network to build the apps that they highlight in the tutorials. This is the same platform we use to host our hosted PBX service, which at writing powers over 30,000 businesses.

09
JAN 2015

Posted by Kevin Bartley at 12:23 AM EST

833 reads

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Gartner Report Highlights Growth of Contextualized Video Chat Support

To kick off the new year, Gartner recently released "Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement", a report that outlined the evolution of customer engagement going into 2015. The study examined the growing importance of mobile and video-based chat for businesses that want to connect with customers in a smart way. Consider the following statistics.

  • By 2018, 5% of customer service cases will be initiated by Internet-connected devices, up from 0.02% in 2014.
  • Over 100 of the 500 largest global businesses will introduce video-based chat by 2018 for customer-facing interactions.
  • By 2017, one-third of all customer service interactions will still require the support of a human intermediary.
  • By 2018, 75% of social-only customer service agents will be blended into the customer service agent pool.
  • By 2018, 50% of agent interactions will be influenced by real-time analytics.

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