The Auto Attendant is not a living, breathing human being. But it is responsible for a significant number of customer side encounters that essentially function as customer service interactions.
Here are four key best practices to keep in mind when you're setting up your Auto Attendant.
1. Sequence the Call Logically
Sequence the call in an order that proves most beneficial to the caller
"To ensure that you are delivering a great customer experience with your auto-attendant, businesses should provide the most important information up front," said Andrea Mocherman, Director of Marketing and Communications at FlowRoute. "To get a better understanding of how callers are interacting with your auto-attendant, consider tracking how they are navigating through your phone tree, so a more streamlined experience can be applied."