Industry News

19
NOV 2014

Posted by Kevin Bartley at 11:15 AM EST

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Using SIP.js to Customize the CRM Capabilities of InstaPhone in Salesforce

InstaPhone for Salesforce offers unprecedented CRM capabilities for sales and support staff. Features such as automatic customer lookup are built directly into InstaPhone for Salesforce, so call center employees can be better prepared to close deals, offer beneficial advice, and create smoother interactions that hone in on a customer's identified needs.

But the possibilities for advanced CRM in InstaPhone are not limited to these preset features. By harnessing the power of SIP.js and InstaCall, users of InstaPhone for Salesforce can retain vital customer information, such as the page and sales items a customer viewed before s/he made the call. This gives a sales representative pertinent information about what the caller is interested in or how far along s/he is in the buying process.

13
NOV 2014

Posted by Kevin Bartley at 10:30 AM EST

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OnSIP CTO and Lead Developer Speak At HTML5 and WebRTC Conferences Next Week

Next week, OnSIP CTO John Riordan and lead developer Will Mitchell will attend and speak at two co-located conferences, the HTML5 Communications Summit and the WebRTC Conference and Expo. The conferences both take place on November 18 - 20 at the San Jose Convention Center, and we're looking forward to sharing our latest WebRTC solutions with developers from across the world.

"I'm really excited to have the opportunity to give a keynote presentation, my first keynote ever," said Will Mitchell. "The recent DevCon5 conference spurred a lot of great discussion about WebRTC, SIP, and communications on the Web. Next week, I get a chance to throw my hat into the ring."

11
NOV 2014

Posted by Kevin Bartley at 11:51 AM EST

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OnSIP Offers Diverse Solutions for 24% of U.S. Workers Who Telecommute Several Hours Each Week

Telecommuting is flourishing in a big way. According to Intuit, 24% of U.S. workers telecommute some hours each week. 4.4% of U.S. workers telecommute everyday of the week, a 100% increase from 1980. But you probably don't need hard numbers to convince you that the general workforce is embracing non-office work time. Employees at your company might work from home via email, IM, and real-time documents.

But what about the office phone at your desk?

Yes, even the device that seemed eternally tethered to your desk is now fully accessible to teleworkers. At OnSIP, we built our hosted PBX solution from the ground up to accommodate mobile workers. OnSIP customers can simply take their desk phones and plug them into an ethernet jack at home to access full PBX functionality. The OnSIP Admin Portal can route calls directly to a worker's cellphone when she's out of the office. And my.OnSIP, our presence-based office directory, connects mobile workers to their offices with click-to-call integration, busy lamp functionality, and seamless instant messaging.

05
NOV 2014

Posted by Kevin Bartley at 04:37 PM EST

460 reads

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The Many Benefits of Working with Telecom Brokers

On Monday, OnSIP was pleased to announce a new partnership with Telecom Brokers, a Master Agent recently ranked in Orange County Business Journal’s 2014 list of Top 30 Telecommunications Companies. We are enthusiastic about this partnership, our company’s first master agency collaboration, as it puts Telecom Brokers’ extensive array of resources and expertise at our Channel’s disposal.

03
NOV 2014

Posted by Kevin Bartley at 11:39 AM EST

589 reads

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Master Agent Telecom Brokers Adds OnSIP's Business VoIP Solution to Its Portfolio

We're happy to announce our new partnership with Telecom Brokers, the full service master agency that offers phone service, Internet, MPLS, Cloud Computing, and other services to businesses across the country. Telecom Brokers decided to add OnSIP to their roster because of our unique pay-as-you-go business VoIP plans, BYOD flexibility, and our WebRTC-based solutions such as InstaCall.

"With their breakthrough WebRTC solution and unique approach to pricing their Hosted VoIP services, OnSIP adds scope and choice to the Telecom Brokers portfolio," said Vice President of Telecom Brokers Nancy Ridge. "We are excited to bring these new solutions to our Agent Partners."

28
OCT 2014

Posted by Kevin Bartley at 09:30 AM EDT

1410 reads

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InstaPhone in Salesforce Brings Instant Video Calls and Advanced CRM To World's Leading Customer Service Platform

Now a Salesforce AppExchange Program Partner, OnSIP is happy to announce a new application: InstaPhone for Salesforce is a time-saving, video-capable web phone that runs right in Salesforce— no downloads required!

InstaPhone, of course, is our browser-based web phone that leverages WebRTC to bring the full functionality of a desk phone and video calling right into an Internet browser. And now we've integrated its powers with Salesforce.com's leading global CRM platform.

"InstaPhone in Salesforce gives users unprecedented abilities in CRM management," said OnSIP Director of Sales Tim Cleves. "The prospect of an instant video call, anchored by automatic CRM lookup, allows users to connect with customers in a more personal way. It's a great tool to build one-on-one relationships and enable trust between a business and its customers."

22
OCT 2014

Posted by Mike Oeth at 12:48 PM EDT

593 reads

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OnSIP Sidesteps VoIP Fraud Trends Highlighted In NYTimes

In response to this recent New York Times article on VoIP fraud

Sadly enough, there will always be people looking to exploit security lapses in technology for their own personal gain. Stories about millions of credit card numbers being stolen from large retail organizations and big banks are recent examples. And VoIP is no different. There are always people looking to exploit lapses in security in the VoIP space. Luckily, with a hosted PBX solution such as OnSIP, one can mitigate many of the security challenges that plague other industries.

21
OCT 2014

Posted by Kevin Bartley at 12:46 PM EDT

411 reads

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OnSIP Tip: Use SIP Aliases to Screen Incoming Calls

Versatile business VoIP platforms allow users to take calls with flexibility and convenience. OnSIP's SIP alias feature, which allows for sub-users to be created for a single user, gives employees a way to set up separate lines on their phone for the various ways in which they might be reached— e.g. extension dialed (internal call), dialed from the sales queue, or reached via the support group. This lets users distinguish between their internal calls, sales calls, and support calls, thus allowing them to calibrate their response appropriately.

17
OCT 2014

Posted by Kevin Bartley at 11:35 AM EDT

544 reads

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SIP.js 0.6.3 Adds Fixes and Optimization for Firefox 33 - Recommended Upgrade

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We have just released a new version SIP.js, our SIP Javascript stack that's perfect for developers who want to build WebRTC-based features. SIP.js 0.6.3 is now the most stable, comprehensive version of the library to date. Here are some highlighted improvements:

  • Mask DTLS everywhere
  • WebRTC.MediaHandler: remember when to call self.onIceCompleted
  • Pass logger from MediaHandler to MediaStreamManager
  • Grammar: parse entire event-type into a string
  • Subscriptions now emit accepted
  • Removed old subscriptions on resubscribe
  • Update MediaHandler.js - Fix Chrome HOLD
  • Session#refer: actually define originalTarget
  • WebRTC.MediaHandler#getDescription: call #render() after stream is added
  • UA#onTransportError: don't try next transport if UA is closed
  • UA: listen for 'unload' and call #stop()
14
OCT 2014

Posted by Kevin Bartley at 03:37 PM EDT

508 reads

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"Technology has put a higher premium on face to face conversations" - Hillary Clinton #DF14

Former United States Secretary of State, U.S. Senator, and First Lady of the United States Hillary Clinton made a keen observation about the interpersonal convergence of technology today. Speaking at Dreamforce 2014 (which our team members are attending), Clinton articulated an notion with which we couldn't agree more:

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