It has been a very busy week with the Junction Networks developers. There are two new enhancements to the OnSIP Hosted PBX platform: External Phone Numbers in Groups and Call Details in Reports. External Phone Numbers in Groups Many of you have been asking for the ability to have external phone numbers (cell phones, home phones, etc.) as part of a Group.
Now, with all Groups (found under the 'Groups' tab) you can have up to 10 addresses (users) in a group and up to three of them can be external phone numbers. This feature is now active and live in the OnSIP interface. With our $39.95 per month Hosted PBX plan, you get up to three Groups.
If you choose 'Simultaneous Ring' strategy, all users (and now external phone numbers) in the group are dialed at the same time. The first user to answer the call is handed the call. With the 'Hunt Group' strategy, calls are sent to each user individually up to the 'Ring Each for:' time limit. With both group types, individual failover settings are over-ridden by the Group failover. That means that you can have a Group ring a set of users for up to two minutes and the call will not failover to any individual user's voicemail box because the group failover supersedes the user failover. However, this is not the case when there is an external phone number involved. If the external phone number 'answers' the call with voicemail before the Group failover timeout, then the external phone number will be given the call.
Be sure to take this into account prior to assigning external phone numbers to groups. Call Details Until the most recent release, if you wanted to see individual call details you had to download the full Call Detail Record as a CSV (spreadsheet) file. Now, under the 'Reports' section if you click on any individual user, by default you still see their 'Summary' view, but you can now click on 'Show Detail' to see the last 25 calls made by that user. All of the inbound calls are still listed under the user listed as the 'Bill Calls To' user listed under the phone number itself under the 'Resources' tab. We have a new voicemail feature slated for next week...